Absent a puddle of water in the yard, how would they know that? I don't want to go on a wild goose chase randomly digging up the line looking for something. --108.52.xxx.xxx

--165.85.xxx.xx

similar to yourself. --204.10.xxx.xx

--162.204.xxx.xxx

In my area some cities i am responsible to the curb box and some i am responsible all the way to the street connection.Go in your basement where the main line comes into the house and stick your ear down near the line coming into the house and often you can hear it sounds like a train noise,if you hear that you have a problem. either way like RB said they want cooperation, so call them and ask what to do and they will tell you,in my area there are a few plumbers who handle all that outside work --38.248.xx.xx

Just be sure to verify that the letter is legit. Scammers love to catch us being compliant without skepticism. --72.135.xxx.xxx

Fortunately it was my daughter. We had already discussed the issue with her, but it was still a shock. --47.227.xx.xxx

Water company is a national firm with operations in 14 states. Trying to drill down to a local person who can actually offer some insights is very difficult. --108.52.xxx.xxx

find out who does a lot of this kind of work as a plummer,have the curb box shut off and determine if the leak is on the house side or street side. you wont dig up the whole thing,at least in my area they dig a hole at each end and push it through the dirt with water, i had one done that way almost 100 feet. they dont allow a patch underground so everything goes.the water dept may give you names or try facebook,i would ask on local garage sale sites and have all kinds of answers and may get told who does that kind of work --38.248.xx.xx

The most cost effective is to use Uponor pex 3/4” piping where find out more by contacting Uponor to see how this works. When they installed the fiber optic in house they did not dig up yard. Pex will last many times longer than copper or galvanized piping. Also view videos on You Tube how Uponor pex commercial grade piping works. --216.110.xxx.xxx

If it is before the meter, how do they know it's leaking and how can they charge you if they don't know how much water is leaking. --94.140.x.xxx

What Ken is referring to is called directional bore. --73.19.xxx.xx

Also my question: how would they know it is leaking before the meter? Unless you can visibly see it. --216.218.xxx.xxx

So in my hood traces of lead were in water from the old 1" pipes. When they finally decided to swap the 100 yr old plumbing (at the homeowners cost ...of course) they ran 3/4" pipes inside the old 1" pipes. --198.168.xx.xxx

When I had a leak before the meter At the curb The water company Took responsibility. I was not charged For the water that leaked because it had not traveled through the meter yet. --99.23.xxx.x

--174.131.xxx.xxx

I'm with Zero. The water company saved me. It was my water heater. They also credited me for water use after I fixed it. --76.36.xx.xxx