TAKING A PASS; WWYD? (by Oreo [WI]) May 27, 2023 10:36 AM|
TAKING A PASS; WWYD? (by Busy [WI]) May 27, 2023 10:52 AM
TAKING A PASS; WWYD? (by S i d [MO]) May 27, 2023 11:10 AM
TAKING A PASS; WWYD? (by MC [PA]) May 27, 2023 12:01 PM
TAKING A PASS; WWYD? (by Busy [WI]) May 27, 2023 12:33 PM
TAKING A PASS; WWYD? (by MC [PA]) May 27, 2023 1:07 PM
TAKING A PASS; WWYD? (by Oreo [WI]) May 27, 2023 2:07 PM
TAKING A PASS; WWYD? (by plenty [MO]) May 27, 2023 2:12 PM
TAKING A PASS; WWYD? (by Allym [NJ]) May 27, 2023 4:10 PM
TAKING A PASS; WWYD? (by Oreo [WI]) May 27, 2023 7:20 PM
TAKING A PASS; WWYD? (by Oreo [WI]) May 27, 2023 7:21 PM
TAKING A PASS; WWYD? (by MC [PA]) May 28, 2023 9:15 AM
TAKING A PASS; WWYD? (by Oreo [WI]) May 28, 2023 10:06 PM
TAKING A PASS; WWYD? (by Laura [MD]) Jun 1, 2023 6:49 AM
TAKING A PASS; WWYD? (by Oreo [WI]) Posted on: May 27, 2023 10:36 AM
Update on a previous post: you may remember I had 3 girls living at one of my places, two not getting along with the third. I need to take a pass on a call from the mother of my tenant moving out at the end of the month. She is the last one of the three who was on the lease. I did not renew her lease back in February and had sent her specific move out instructions in March as I usually do, using the Queen of the Move Out form as well.
Got a request for the move out instructions from her in April, sent them again and reminded her I had already sent them. With notice, while she's at work we've been painting the rooms of the previous gals who moved out in readiness for new tenants and since she's not renting those rooms. Purposely trying not to run into her as she's "exhausting" to put it mildly, wasting our time with what she considers to be not her responsibility. She has moved most everything out and she was there when we arrived yesterday. Right on cue she asked what all do I need to do to clean? I haven't had a chance to read the cleaning instructions. Like I'm to drop what we're there to do and not having the instructions with me. I told her to read them and follow them, mentioning a few things I noticed. She didn't feel they were her responsibility as other that left didn't clean them...yet this tenant had been there for 5 months after they left, moved all her things from where they were to spaces they had used and things she would eventually be moving into the main areas of the house so that it could not be shown to prospects.
Her claim now that all is out of the place is that she is having sleep issues and working with a doctor. I told her that those issues had nothing to do with me and not my concern. (Keep in mind I've had similar excuses from others in the past.) I have no one moving in; she thinks I do and I offered an extension to clean if that would help her out. She said she did not know what was going to happen with her sleep doctor...he wasn't available over the holiday.
Got a call from her mother, on a phone number that is only used for applicants so it was a fluke that I even saw it (all calls go to voicemail). I listened to the call; her mother said her daughter, my tenant had an accident and is in the hospital and to call her back as she is coming to town to support her daughter.
I'm not going to call her back. I don't feel it wise; her problems are her problems. What would you do?
TAKING A PASS; WWYD? (by Busy [WI]) Posted on: May 27, 2023 10:52 AM
When is her move out date? If the accident was serious, and if she's hospitalized, it might be, possibly she'll be moving in with mom after hospitalization? Mom might be helpful in getting daughter's things out....
I'd call mom back; then you'll know what has changed with daughter's ability to get the unit emptied and cleaned. Good wishes for your tenant, I hope she will fully recover. --72.135.xxx.xx
TAKING A PASS; WWYD? (by S i d [MO]) Posted on: May 27, 2023 11:10 AM
"all calls go to voicemail"
I would stick to your lease. You've given her notice when to be out. That's the "Be out" date. It doesn't matter if she gets into an accident and goes into the hospital. It doesn't matter if she has or hasn't read the cleaning instructions. The fact is if she's not out, she's in holdover status. Evict, clean, re-rent.
If you want to respond at all, simply offer a moving/cleaning service phone number so they can hire someone to take out her stuff and clean for her. They contact the service; they pay the service. That's as far as I go.
TAKING A PASS; WWYD? (by MC [PA]) Posted on: May 27, 2023 12:01 PM
I don't talk to anyone besides the T. Accident could be nothing or something. Not your problem. You gave the list twice. Maybe Mom will follow it. Either way, she needs to be out when agreed or holdover. If she doeclean, charge her-she had plenty of notice to take care of most of it. --73.230.xxx.xx
TAKING A PASS; WWYD? (by Busy [WI]) Posted on: May 27, 2023 12:33 PM
I very much like the idea of offering a moving service number and a cleaning service number.
In my business law class years ago, the attorney teaching the class said the number one reason people sue is because the company didn't show they cared. In the school district I worked for, a disabled child was accidentally left on the special ed school bus for three hours. Perfect late winter day for it, no harm to health. The family sued. Why? Because NO ONE from the school district called to say sorry, and how is the child doing. Parent told me this. NOT that you have done ANYTHING wrong, Oreo, not at all. In fact, you've shown considerable care. I'm just saying, its not wrong to offer sympathetic words.
Sure, one could remain silent, and let the tenant figure it out. But, there is a whole lot of unknowns about her ability to do that at this stage. Do you have on file whom to contact if tenant is incapacitated or dies? I am lax in that. I should get DJ's form for that included in my rental agreement signing. ( I think it was DJ that had a good contact form... maybe others have a good one too. ) --72.135.xxx.xx
TAKING A PASS; WWYD? (by MC [PA]) Posted on: May 27, 2023 1:07 PM
Did T's mom called T's work, cc company, phone service,etc? Did they all talk to not the cardholder, employee,etc? --73.230.xxx.xx
TAKING A PASS; WWYD? (by Oreo [WI]) Posted on: May 27, 2023 2:07 PM
T's mom is from out of town and is flying in.
All T's things were moved before we were told T is having trouble sleeping and will be under a doc's care for sleep. Mom said T was ok in her message.
My point is I've had COVID cases (?) come up on cleaning day, another hospitalization, and both T's were 20 years younger and paid while could not fulfill themselves.
I spoke w/T's boss; I happen to know him personally and he said she's been on a leave of absence. This is not the first accident she's had. She doesn't pay attention, wants everything her own way, tries to change the rules...all the while trying to sound helpful.
BUSY, I hear your point. --75.11.xx.xx
TAKING A PASS; WWYD? (by plenty [MO]) Posted on: May 27, 2023 2:12 PM
Certainly being on the same team, coping thru a situation has been very helpful to me. Requires listening and being solution oriented and not holding your ground by digging your heals in cause you are running your business. Especially in health situations. Where I'm being bullied I may draw a line and listen but doesn't always require action on my part. --172.59.xxx.xxx
TAKING A PASS; WWYD? (by Allym [NJ]) Posted on: May 27, 2023 4:10 PM
I take all calls. I avoid damage to my units when someone is reporting a problem. --173.61.xxx.xxx
TAKING A PASS; WWYD? (by Oreo [WI]) Posted on: May 27, 2023 7:20 PM
UPDATE: Mom texted me, which I prefer in these situations so I don't fly off the cuff. She wanted pics and details of what needed to be done and says she has a posse to help her when she arrives in town. I texted her what I wanted her to do (she doesn't have access to the details so there's that. I wanted the bathroom grout cleaned from hair dye and toilet. Kitchen fridge and stove and windows.
I have been very polite, thanked her for helping out, gave my best to her daughter and hoped that T is able to get the help she needs. I am refusing to talk to her over the phone, very politely...we are still texting and her Mom is getting snotty just like her daughter so I'm going to have to politely cut her off...saying how she was an ideal T etc. I'm holding my tongue not to say how she ran the other 2 T's off, took silverwater and shower curtain when she left on vacation, etc. SO GLAD I WILL BE FREE!!!! --75.11.xx.xx
TAKING A PASS; WWYD? (by Oreo [WI]) Posted on: May 27, 2023 7:21 PM
I'm trying to be cooperative, really I am. --75.11.xx.xx
TAKING A PASS; WWYD? (by MC [PA]) Posted on: May 28, 2023 9:15 AM
I wouldn't say ideal T. You said your peace.let the chips fall where they may now. You did way more than most here would do. --73.230.xxx.xx
TAKING A PASS; WWYD? (by Oreo [WI]) Posted on: May 28, 2023 10:06 PM
Thanks for all your thoughts and support everyone. Will update when all is over and how it turned out. --75.11.xx.xx
TAKING A PASS; WWYD? (by Laura [MD]) Posted on: Jun 1, 2023 6:49 AM
If tenant was not a good tenant, do not put in writing/text that she was a good tenant. The text/writing can be shown in court. Then you will be shown to be contradicting yourself when you complain about how bad she was as a tenant. Your credibility will be gone. --108.56.xxx.xx