Update on a previous post: you may remember I had 3 girls living at one of my places, two not getting along with the third. I need to take a pass on a call from the mother of my tenant moving out at the end of the month. She is the last one of the three who was on the lease. I did not renew her lease back in February and had sent her specific move out instructions in March as I usually do, using the Queen of the Move Out form as well.

Got a request for the move out instructions from her in April, sent them again and reminded her I had already sent them. With notice, while she's at work we've been painting the rooms of the previous gals who moved out in readiness for new tenants and since she's not renting those rooms. Purposely trying not to run into her as she's "exhausting" to put it mildly, wasting our time with what she considers to be not her responsibility. She has moved most everything out and she was there when we arrived yesterday. Right on cue she asked what all do I need to do to clean? I haven't had a chance to read the cleaning instructions. Like I'm to drop what we're there to do and not having the instructions with me. I told her to read them and follow them, mentioning a few things I noticed. She didn't feel they were her responsibility as other that left didn't clean them...yet this tenant had been there for 5 months after they left, moved all her things from where they were to spaces they had used and things she would eventually be moving into the main areas of the house so that it could not be shown to prospects.

Her claim now that all is out of the place is that she is having sleep issues and working with a doctor. I told her that those issues had nothing to do with me and not my concern. (Keep in mind I've had similar excuses from others in the past.) I have no one moving in; she thinks I do and I offered an extension to clean if that would help her out. She said she did not know what was going to happen with her sleep doctor...he wasn't available over the holiday.

Got a call from her mother, on a phone number that is only used for applicants so it was a fluke that I even saw it (all calls go to voicemail). I listened to the call; her mother said her daughter, my tenant had an accident and is in the hospital and to call her back as she is coming to town to support her daughter.

I'm not going to call her back. I don't feel it wise; her problems are her problems. What would you do?

When is her move out date? If the accident was serious, and if she's hospitalized, it might be, possibly she'll be moving in with mom after hospitalization? Mom might be helpful in getting daughter's things out....

"all calls go to voicemail"

YAY! Freeeeedom!

I would stick to your lease. You've given her notice when to be out. That's the "Be out" date. It doesn't matter if she gets into an accident and goes into the hospital. It doesn't matter if she has or hasn't read the cleaning instructions. The fact is if she's not out, she's in holdover status. Evict, clean, re-rent.

If you want to respond at all, simply offer a moving/cleaning service phone number so they can hire someone to take out her stuff and clean for her. They contact the service; they pay the service. That's as far as I go.

I very much like the idea of offering a moving service number and a cleaning service number.

In my business law class years ago, the attorney teaching the class said the number one reason people sue is because the company didn't show they cared. In the school district I worked for, a disabled child was accidentally left on the special ed school bus for three hours. Perfect late winter day for it, no harm to health. The family sued. Why? Because NO ONE from the school district called to say sorry, and how is the child doing. Parent told me this. NOT that you have done ANYTHING wrong, Oreo, not at all. In fact, you've shown considerable care. I'm just saying, its not wrong to offer sympathetic words.

T's mom is from out of town and is flying in.

All T's things were moved before we were told T is having trouble sleeping and will be under a doc's care for sleep. Mom said T was ok in her message.

My point is I've had COVID cases (?) come up on cleaning day, another hospitalization, and both T's were 20 years younger and paid while could not fulfill themselves.

I spoke w/T's boss; I happen to know him personally and he said she's been on a leave of absence. This is not the first accident she's had. She doesn't pay attention, wants everything her own way, tries to change the rules...all the while trying to sound helpful.

UPDATE: Mom texted me, which I prefer in these situations so I don't fly off the cuff. She wanted pics and details of what needed to be done and says she has a posse to help her when she arrives in town. I texted her what I wanted her to do (she doesn't have access to the details so there's that. I wanted the bathroom grout cleaned from hair dye and toilet. Kitchen fridge and stove and windows.

*silverware