ACGTV reinforced
Click here for Top Ten Discussions. CLICK HERE for Q & A Homepage
Receive Free Rental Owner Updates Email:  
MrLandlord Q & A
ACGTV reinforced (by S i d [MO]) May 26, 2023 1:04 PM
       ACGTV reinforced (by plenty [MO]) May 26, 2023 1:37 PM
       ACGTV reinforced (by Ken [NY]) May 26, 2023 3:25 PM
       ACGTV reinforced (by GKARL [PA]) May 26, 2023 3:40 PM
       ACGTV reinforced (by David [MI]) May 26, 2023 3:48 PM
       ACGTV reinforced (by RB [TN]) May 26, 2023 4:36 PM
       ACGTV reinforced (by Vee [OH]) May 26, 2023 6:14 PM
       ACGTV reinforced (by Hoosier [IN]) May 26, 2023 7:56 PM
       ACGTV reinforced (by zero [IN]) May 27, 2023 8:13 AM
       ACGTV reinforced (by Sisco [MO]) May 28, 2023 8:28 AM
       ACGTV reinforced (by David [MI]) May 28, 2023 2:14 PM
       ACGTV reinforced (by 6x6 [TN]) May 29, 2023 5:24 PM

ACGTV reinforced (by S i d [MO]) Posted on: May 26, 2023 1:04 PM

I'm a huge fan of "All Calls go to Voicemail." My voicemail is through Google Voice, and I have a specific message for tenants and applicants. I expect them to be able to follow the simple direction given as part of my screening process.

Every once in awhile, I'll return a call... just to check myself and see that I'm not missing out following this process. And every time I do, I am reaffirmed in my decision to follow the ACGTV philosophy.

Case in point today: had a lady applicant call and say, "My husband filled out an application, please call me."

Ohhhhhhkay. Why not?

Now to be clear, our application says in big, BOLD letters that all occupants age 18 and older must fill out their own application. But of course she deserves special consideration. What the heck, it's Friday. I'll go ahead and call just for fun.

That starts a 15 minute conversation that includes all of the following:

1) Hubby had a sex charge from 30+ years ago.

2) Wife has passed bad checks. Apparently also had sex accusations with a minor... back in 1996!

3) They are in early fifties and "needing a place right away."

I hear the whole story. Their lengthy legal issues. Their moving issues. Their money issues. Their family issues. Ohhhh boy!

So anyway, I'm typing this while she's still talking in real time... I've twice thanked her for her "candid response, and looking forward to seeing your application", and she's STILL talking. In fact, I just learned that she and her current hubby split up but are now back together.... still married...they never divorced. She's had two boyfriends since they split.

Oh, and now "the landlord doesn't want to do any repairs" just came up.

And now I learn her step-daughter is pregnant... and they visit often from Texas. So the stairs in their current house are no good.

Ah, finally off the phone.

Folks... All Calls Go to Voicemail... but those that don't sure make good Friday funnies!


ACGTV reinforced (by plenty [MO]) Posted on: May 26, 2023 1:37 PM

Wow. Of all the calls you could have returned, you picked this one. Lucky you. Thanks for the reminder!

ACGTV reinforced (by Ken [NY]) Posted on: May 26, 2023 3:25 PM

I like those call when it is a seller trying to sell me there house they should have sold a year ago but not a prospective tenant. Since you have to treat everyone the same the rest of the weekend you have to answer all calls,that is your punishment.I still cant believe some of the things people will tell there landlord,I am your landlord not your therapist is what i want to say --74.77.xx.xx

ACGTV reinforced (by GKARL [PA]) Posted on: May 26, 2023 3:40 PM

I usually"return" calls via text. Usually, the first message is my standard spiel with a link to the prescreening form. If they have any questions, being forced to text makes them far less verbose and they get to the point. Many folks want to apply by talking and begging that you give them a chance. Had someone the other day with two evictions who claimed they were due to domestic abuse and they needed a chance. Fortunately, this discussion took place via text allowing me to respond or ignore at my leisure.

ACGTV reinforced (by David [MI]) Posted on: May 26, 2023 3:48 PM

Sid, I know you probably did it for your amusement , but I would never let a conversation with an applicant go on over 5mins, much less 15mins.

If it's obvious an applicant isn't qualified, I don't let the call go beyond 2mins.

ACGTV reinforced (by RB [TN]) Posted on: May 26, 2023 4:36 PM

Will the real Sid, please stand up !

ACGTV reinforced (by Vee [OH]) Posted on: May 26, 2023 6:14 PM

Sid, I think a few of my old tenants have set sail into you area, about 10 years ago I had a lady who ws arested for taking drugs from a nursing home client - her hubby wanteed the background check money refunded becaaus the arrest occured after she filled out the application, the nursing home was within walking distance of the convention hotel when it ws in Cleveland about 8 years ago, I put on a grin when I shop at the small store across the street from there, I have told that story to my daughter a few times as a warning when we go for vegetables at the store, about that time you good guys alerted me about google voice.

ACGTV reinforced (by Hoosier [IN]) Posted on: May 26, 2023 7:56 PM

Ah, I remember those days...when I answered phones. I stopped that after Brad20,000 told me to do it differently.

ACGTV reinforced (by zero [IN]) Posted on: May 27, 2023 8:13 AM

I need to make the switch to a Google phone number. There are none available with my areas numbers since I am in a backwater spot.

Always feel better when the prospective tenant knows I am more local and not part of a complex way out of town, or state.

Making that jump seems like a lot right now. I can't get my phone to ignore all numbers not in my call list. It is all or nothing. I just look at the number and swipe ignore.

But that is a pain at times.

ACGTV reinforced (by Sisco [MO]) Posted on: May 28, 2023 8:28 AM

My tenants text me their communications. Advertising for vacancies involves text messaging. I seldom get a voicemail message that warrants a return call, telemarketing calls and desperate, unqualified , drug addled people looking for a rental.

ACGTV reinforced (by David [MI]) Posted on: May 28, 2023 2:14 PM

Speaking of Google voice, I got a great tip a few years ago to use a separate number for applicants and for tenants. It makes text messages so much more organized

ACGTV reinforced (by 6x6 [TN]) Posted on: May 29, 2023 5:24 PM

I almost missed ACGTV.

I like to keep hearing about as I try and fine tune the process.

I currently have my add set up to where when they respond it automatically sends them a response to fill out a prescreen form. Of course most don't do it, but I guess that is the point. I think they are just hitting buttons.

I have a voice message for the phone prompting them to an email that sends them an automatic response with a link to my prescreen form. Saves a lot of time.

I still do showings and want some form of human contact but I only have the one rental I do not have several rentals like a lot of you.

I am still learning. I will keep watching ACGTV.

Subject: RE: ACGTV reinforced
Your Name:
Your State:

ACGTV reinforced
Would you like to be notified via email when somebody replies to this thread?
If so, you must include your valid email address here. Do not add your address more than once per thread/subject. By entering your email address here, you agree to receive notification from every time anyone replies to "this" thread. You will receive response notifications for up to one week following the original post. Your email address will not be visible to readers.
Email Address: