Home Depot Fails (by GlennH [NC]) Mar 28, 2023 6:32 PM|
Home Depot Fails (by 6x6 [TN]) Mar 28, 2023 7:06 PM
Home Depot Fails (by John... [MI]) Mar 28, 2023 8:46 PM
Home Depot Fails (by John... [MI]) Mar 28, 2023 8:52 PM
Home Depot Fails (by RB [TN]) Mar 28, 2023 9:28 PM
Home Depot Fails (by small potatoes [NY]) Mar 28, 2023 9:38 PM
Home Depot Fails (by Vee [OH]) Mar 28, 2023 9:40 PM
Home Depot Fails (by Robert,OntarioCanada [ON]) Mar 28, 2023 10:09 PM
Home Depot Fails (by Robert J [CA]) Mar 29, 2023 12:46 AM
Home Depot Fails (by MMIT [VA]) Mar 29, 2023 7:44 AM
Home Depot Fails (by Robert,OntarioCanada [ON]) Mar 29, 2023 11:45 AM
Home Depot Fails (by Don [PA]) Mar 29, 2023 1:48 PM
Home Depot Fails (by J.R. [OK]) Mar 29, 2023 5:04 PM
Home Depot Fails (by myob [GA]) Mar 29, 2023 5:17 PM
Home Depot Fails (by zero [IN]) Mar 29, 2023 5:45 PM
Home Depot Fails (by #22 [MO]) Mar 29, 2023 6:45 PM
Home Depot Fails (by zero [IN]) Mar 30, 2023 8:31 AM
Home Depot Fails (by Ray-N-Pa [PA]) Mar 30, 2023 11:43 AM
Home Depot Fails (by Vee [OH]) Mar 30, 2023 4:49 PM
Home Depot Fails (by tryan [MA]) Mar 30, 2023 4:50 PM
Home Depot Fails (by zero [IN]) Mar 30, 2023 6:56 PM
Home Depot Fails (by zero [IN]) Mar 30, 2023 6:57 PM
Home Depot Fails (by John... [MI]) Mar 30, 2023 7:44 PM
Home Depot Fails (by don [PA]) Mar 30, 2023 8:21 PM
Home Depot Fails (by don [PA]) Mar 30, 2023 8:23 PM
Home Depot Fails (by Ray-N-Pa [PA]) Mar 30, 2023 10:01 PM
Home Depot Fails (by zero [IN]) Mar 31, 2023 8:12 AM
Home Depot Fails (by zero [IN]) Mar 31, 2023 8:14 AM
Home Depot Fails (by John... [MI]) Mar 31, 2023 8:27 AM
Home Depot Fails (by WMH [NC]) Mar 31, 2023 12:07 PM
Home Depot Fails (by CGL [VA]) Apr 1, 2023 1:32 PM
Home Depot Fails (by mike [CA]) Apr 4, 2023 12:40 PM
Home Depot Fails (by mike [CA]) Apr 4, 2023 12:46 PM
Home Depot Fails (by John... [MI]) Apr 4, 2023 1:24 PM
Home Depot Fails (by GlennH [NC]) Posted on: Mar 28, 2023 6:32 PM
I found out today that Home Depot will not longer honor the warranty on the Ridgid tools they sell (and have sold in the past).
Previously, I could bring Ridgid tools to my local Home Depot and have them repaired right there. They would diagnose the problem, order parts and repair the tools locally. This was for both tools with their standard 3 year warranty and those with a life time warranty.
I had 2 tools replaced and several repaired.
Now I have to get the tools to an authorized repair center. For me, that's 5 hours away (unless I want to mail the table saw and pay for shipping both ways.
So now the life time warranty is essentially worthless.
I'm sure HD was looking for a way to cut costs. I wish Lowe's was closer.
Home Depot Fails (by 6x6 [TN]) Posted on: Mar 28, 2023 7:06 PM
I have come to the conclusion that Rigid does not make good tools, and apparently so has HD. --98.40.x.xxx
Home Depot Fails (by John... [MI]) Posted on: Mar 28, 2023 8:46 PM
While I agree this is a pain, I'm not sure it is fair to say that they are "no longer honoring the warranty". Your warranty is still just as valid is before -- it's always had to be returned to an Authorized Service Center. They are just no longer an Authorized Service Center.
It's Ridgid's warranty, not Home Depots. (Note that HD DOES have an extended warranty program and, from what I understand, you can still return them to the local stores for that.)
Again, I agree that it is very inconvenient now and I likely won't be buying Ridgid. But the originally warranty, as written, is still the same and valid. You've just lost the local Service Center to drop it off to.
Home Depot Fails (by John... [MI]) Posted on: Mar 28, 2023 8:52 PM
Also, I'm curious about where you are in NC? I put in a few random large cities and found DOZENS of repair centers in each of them. Like, I literally couldn't come up with ANY location in NC that didn't have a repair center a lot closer than 5 hours. Heck, even if you meant round trip, I couldn't even find a location where it was more than 2 hours away...
Home Depot Fails (by RB [TN]) Posted on: Mar 28, 2023 9:28 PM
Sounds kinda like Sears, Craftsman. --24.183.xxx.xxx
Home Depot Fails (by small potatoes [NY]) Posted on: Mar 28, 2023 9:38 PM
Your store fixes them there, that's a first for me. I was never impressed w/ Rigid. Long time ago I had Milwaukee tool set, one quit pretty soon out of the box and another was underpowered. I was reluctant to pay to ship them for warranty repair since it was up to them to make the call and I'd have to pay shipping. I always thought I'd drive by a service center a couple hours away, never happened. Now I keep boxes things come in for about a year, if they fail I return them to the store, which is why I buy things w/ the HD commercial card. --67.240.xx.xx
Home Depot Fails (by Vee [OH]) Posted on: Mar 28, 2023 9:40 PM
I am spoiled, Ridgid factory and service center is next town west. Don't have any knicks on pipe wrench handles from using a -cheater bar- extension, with that quick test you get no warranty, Elyria, OH --76.190.xxx.xxx
Home Depot Fails (by Robert,OntarioCanada [ON]) Posted on: Mar 28, 2023 10:09 PM
Out of all the power tools which have owned found the Makita was the most reliable power tool along with the design is not customer tested when a new power tool comes out. While Makita power tools cost more it is well worthwhile. Still have the original Lithium batteries for the hammer drill bought back in 2010 where many of the other power tools the batteries have failed. What happens in the big box stores is they stop selling one product then start selling another product. Many contractors who done work at the apartment buildings only used Makita power tools. Unless are able to buy a few so if power tool fails then can consider other brands. There are basically two types of power tools which are DIY type then the contractors power tool. A cheap power tool is designed to last four hours continuous use where that is fine for a DIY not contractors as the tool burns out in a few to six months. So in the end it depends how often the power tool is used. Second choice would be Hilti or Hitachi. --68.69.xxx.xxx
Home Depot Fails (by Robert J [CA]) Posted on: Mar 29, 2023 12:46 AM
Two weeks ago I put into service a newly constructed apartment property, around two miles from a Home Depot. I called and two people were on duty in the appliance department. I went up to the only one I could find helping customers at her desk. I asked her to page the other employee on duty in the department. After waiting 30 minutes and getting now help from anyone, I left, passing my the Special Order Department. I told him I was there to purchase 6 sets of high end washers and dryers and couldn't get help, waiting over 30 minutes for an on duty appliance specialist.
I drove to Lowes, a few miles away, and purchased some discounted dent and scratch washer/dryer sets for 60% off. Used my Lowe's card and got an extra 5% off. --47.147.xxx.xxx
Home Depot Fails (by MMIT [VA]) Posted on: Mar 29, 2023 7:44 AM
When I get turned down, I wait until I can find an employee who knows me and I ask them for help.
So far, that has worked for me. I exchanged a broken rigid sander for a new one last month.
If that does not work, print out a total $ spent last year from your pro rewards account, show it to the manager, and ask for help.
But, Home Depot does seem to be the only game in your town (or island).
Home Depot Fails (by Robert,OntarioCanada [ON]) Posted on: Mar 29, 2023 11:45 AM
Here in the retail sector people do not work there very long where 3 to 6 months there is a high turnover of employees where dedicated employees are really rare. Every time i go shopping there always signs they are hiring so in end the companies want to avoid paying benefits. i remember in ninetines employers did not keep people for more then six months. That is why after spinning wheels I decided that the better option was to become a full time landlord then manage operating costs a lot better. Full time there are always ways to reduce energy consumption along with other costs where more work is done in house instead fo contracting out. Secure long term jobs are rare unless there is a trade or government. --68.69.xxx.xxx
Home Depot Fails (by Don [PA]) Posted on: Mar 29, 2023 1:48 PM
I they still sell the same exact tool, buy a new one, wait a couple weeks, put the old one in the new box and return on the new receipt. --73.141.xxx.xxx
Home Depot Fails (by J.R. [OK]) Posted on: Mar 29, 2023 5:04 PM
I once went to Home Depot and they were out of what I needed. A common occurrence. The employee said "Thanks for trying to shop at the Home Depot." I now say that to myself half the time that I'm there. --70.41.xxx.xx
Home Depot Fails (by myob [GA]) Posted on: Mar 29, 2023 5:17 PM
Don PA don't do that.... no different then swapping price tags really.
OT somewhat. Am I the only one who will not rent to home depot employees and amazon folks? No luck with either. --108.239.xx.xx
Home Depot Fails (by zero [IN]) Posted on: Mar 29, 2023 5:45 PM
I have been buying a lot of stuff at online auctions lately. Most is overstock or returns. I have gotten some good deals on stuff I know I will use.
I have also gotten some real crap. Broken or missing items. Noticed some was from Amazon or Lowes but most was from HD.
Started looking into it a little deeper. Some of the employees at HD call them the easiest rental site in the world.
Someone comes in, buys an item, uses said item then returns it as not what they wanted. HD takes it and returns the money. Then they have to get an RMA from the vendor. Usually they get partial money back and then they sell it to someone who buys truckloads of the stuff at a time. That person sells it usually at auction and hopes for the best.
Have bought broken items, missing parts, mis-labeled, wrong item in the packaging.
It's sad really that people do this on a regular basis.
My local Lowes used to sell entire bays to me of returns, scratch and dents and the like. I took the good with the bad. Then I find out some were buying the items and returning for store credit. Then the cycle started all over again.
Then I find out that a couple LL's were buying the stuff and selling it at rummages. They would tell the buyers to go to Lowes and demand the missing parts. Lowes would usually comply.
I keep missing out on so much by doing things that are morally correct in my mind.
People really do suck sometimes. --107.147.xx.xxx
Home Depot Fails (by #22 [MO]) Posted on: Mar 29, 2023 6:45 PM
Don has the right idea. If they won't stand behind it, make them..as long as the item is the same --174.243.xx.xx
Home Depot Fails (by zero [IN]) Posted on: Mar 30, 2023 8:31 AM
But HD doesn't make the faulty item. They get stuck with the junk then they have to deal with the manufacturer. Then it all starts over again.
Someone buys the brought back in a new box product and they are stuck with the junk. This has happened to me a few times. Bought a baseboard heater. Got to the job and someone had replaced it with an old one that was burnt up.
I took it back to Lowes and explained what happened. I got my money back, but what a waste of time on my part.
I have seen tool packages that were brought back looking brand new and still sealed. Opened up and had bricks taped inside to keep the weight the same.
Now when you return something without the receipt or without it being on your card you have to show your ID and get it tied to the merch card. Even more of a pain and wastes more time. People kept stealing and bringing items back. Now we all suffer for it. --107.147.xx.xxx
Home Depot Fails (by Ray-N-Pa [PA]) Posted on: Mar 30, 2023 11:43 AM
In many cases you are absolutely right. But HD does own some specific brand names that they carry. In those cases, they caused their own problem. I don't believe they own Ridge, but I believe the y do own Milwaukee --24.101.xxx.xxx
Home Depot Fails (by Vee [OH]) Posted on: Mar 30, 2023 4:49 PM
Actually HD owns Ryobi which is a Milwaukee clone product. --76.190.xxx.xxx
Home Depot Fails (by tryan [MA]) Posted on: Mar 30, 2023 4:50 PM
I paid $$ for the extended warrantee on a Schlage keyless entry. It broke. Went to HD with my receipt for the warrantee and was told I had to "register" the warrantee with an insurance company to get reimbursed.
Sooo I bought a replacement lock ... put the broken one in the box and returned it on my next trip to HD. Said "it's broken" with the dated receipt. Got reimbursed.
Just show me the rules ... I'll win the game. --198.168.xx.xxx
Home Depot Fails (by zero [IN]) Posted on: Mar 30, 2023 6:56 PM
I will agree completely if HD (or whichever company) is the parent to another company which fails. Wasn't aware they owned Ryobi. I tent to stay with Dewalt for whatever reason.
That situation sounds like they were hoping to push you enough that you give up and don't file a claim. I will agree with your actions on that as well, especially since you paid extra for an extended warranty. --107.147.xx.xxx
Home Depot Fails (by zero [IN]) Posted on: Mar 30, 2023 6:57 PM
tent = tend --107.147.xx.xxx
Home Depot Fails (by John... [MI]) Posted on: Mar 30, 2023 7:44 PM
It's interesting to see the number of people here who fully admit to committing a crime after they have justified in their minds that they are being "cheated" by the company.
I have a feeling these same people would be criticizing tenants who do the same sort of thing -- a moral justification to steal from a company because they are "huge" or "cheated me in the past" wouldn't be seen as acceptable behavior. But you have no problem doing it yourself!
Very interesting to watch indeed. :)
Home Depot Fails (by don [PA]) Posted on: Mar 30, 2023 8:21 PM
Zero---If you tell the return clerk that the returned item does not work they will not resell it. --73.141.xxx.xxx
Home Depot Fails (by don [PA]) Posted on: Mar 30, 2023 8:23 PM
John--How is it committing a crime to return an identical item that was purchased and is supposed to be working? What if you bought a drill and it did not work right out of the box? You can't find receipt so you buy another and return the defective one on the new receipt. Is that stealing? --73.141.xxx.xxx
Home Depot Fails (by Ray-N-Pa [PA]) Posted on: Mar 30, 2023 10:01 PM
I scanned 10 year smoke detectors and was asked if I wanted to buy an extended warranty on them for a few dollars more. I thought about this carefully. When a place burns to the ground and there is a 11 year old smoke detector in place, who is at fault?
Who would be deemed negligent? Some of the things that occur at HD, I scratch my head about . --24.101.xxx.xxx
Home Depot Fails (by zero [IN]) Posted on: Mar 31, 2023 8:12 AM
Can't really say how HD does it as I rarely get to shop there. But I do know that Lowes has put items I have returned as defective back on the shelf.
Whether it is miscommunication or laziness I am not sure. But I have seen the same box with the same item after I went back a week or so later.
Home Depot Fails (by zero [IN]) Posted on: Mar 31, 2023 8:14 AM
Maybe that would work for the 10 year units that quit working early? Taking a chance they crap out before the expiration date and get a new one.
I would think that it is best to just put them up and replace as time warrants.
Speaking of which I need to start the run up for the units I just bought. --107.147.xx.xxx
Home Depot Fails (by John... [MI]) Posted on: Mar 31, 2023 8:27 AM
Don: You seem to be twisting reality to justify your actions here. That isn't what happened.
If I buy a tool and take it home and it doesn't work when I get it home (or within their usually short return period), then I take it back to the store for an exchange or refund. That's legal and how it works.
What we're talking about here is using a tool for a while and then having it break. And not wanting to have to follow the warranty requirements by returning it to an authorized repair center -- and therefore buying another one and returning your broken one because you are upset that the local store happens to no longer be a return center.
Sorry, but that's illegal. Period. You can try to justify it all you want because you're ticked that they decided not to be a repair center any more -- but that doesn't change the fact that you are deciding that you don't LIKE how the warranty works now, so you're just going to lie about a new purchase being return.
Home Depot Fails (by WMH [NC]) Posted on: Mar 31, 2023 12:07 PM
John I agree with you and there's another reason, a practical if not a moral one, that would prevent that type of return: Serial Numbers. RIGID is very big on the SN matching the box with also has a big bar code, etc. tying it all together. --50.82.xxx.xxx
Home Depot Fails (by CGL [VA]) Posted on: Apr 1, 2023 1:32 PM
Personally I would like to see more realistic warranties that are serviced by the seller not the manufacturer. Lifetime warranties worked for Sears/Craftsman in the olden days by getting you back to the store a couple times to make the exchange. They figured you would buy something else while you were there and their return policy meant that their tools could sell for more.
I bought a large number of 10 year smoke alarms from HD expecting to have many years of use for each unit. After less than 1 year I had a failure rate of greater than 20%. Tried to exchange the defective ones directly at the store and found that HD would not exchange or provide any prorated refund after 90 days. HD also passes the buck for other warranty claims and requires the purchaser to pay for for the return to a service center.
Know this is the reality, buy your items assuming you will only have 90 days providing you retain your receipt and ignore any packaging that claims a longer warranty.
Home Depot Fails (by mike [CA]) Posted on: Apr 4, 2023 12:40 PM
the ridgid brand is not pro grade. they are adequate though so i have bought them for battery warranty ONLY which is where the things fail most often in my experience. for tools that must work every time i'm sticking with milwaukee. i do have a couple of daily trades pros who buy the better stuff at harbor freight and stack a warranty on them. they HAMMER the tools until they crap out and walk in for a new one. if they will warranty batteries i will give them shot, my days off daily use are over and there are harbor freights everywhere lately. --75.80.xx.xx
Home Depot Fails (by mike [CA]) Posted on: Apr 4, 2023 12:46 PM
we've all been burned by some item that some rat returned after they took out the hardware bag. NOT COOL! i have told the folks at depot they need to stop being so lenient on returns. i got stuck behind a lady returning DEAD PLANTS one day. she wasted 15 minutes of my life while she leafed though 25 receipts to find the 14-15 99 centers she couldn't find time to water. i told her that she was a miser as she turned to leave...and advised that water was what plants crave. my local depot has gotten so bad i seek to avoid it. --75.80.xx.xx
Home Depot Fails (by John... [MI]) Posted on: Apr 4, 2023 1:24 PM
But I thought Brawndo had what plants crave!