arrggh Lowes/HD
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arrggh Lowes/HD (by mark [MA]) Feb 24, 2023 9:56 AM
       arrggh Lowes/HD (by John... [MI]) Feb 24, 2023 10:07 AM
       arrggh Lowes/HD (by jonny [NY]) Feb 24, 2023 10:09 AM
       arrggh Lowes/HD (by Still Learning [NH]) Feb 24, 2023 10:14 AM
       arrggh Lowes/HD (by RB [TN]) Feb 24, 2023 10:14 AM
       arrggh Lowes/HD (by S i d [MO]) Feb 24, 2023 12:12 PM
       arrggh Lowes/HD (by plenty [MO]) Feb 24, 2023 2:01 PM
       arrggh Lowes/HD (by mark [MA]) Feb 24, 2023 2:41 PM
       arrggh Lowes/HD (by don [PA]) Feb 24, 2023 2:46 PM
       arrggh Lowes/HD (by don [PA]) Feb 24, 2023 2:48 PM
       arrggh Lowes/HD (by Robert J [CA]) Feb 24, 2023 3:54 PM
       arrggh Lowes/HD (by S i d [MO]) Feb 24, 2023 4:11 PM
       arrggh Lowes/HD (by Mapleaf18 [NY]) Feb 24, 2023 4:32 PM
       arrggh Lowes/HD (by mark [MA]) Feb 24, 2023 6:52 PM
       arrggh Lowes/HD (by John... [MI]) Feb 24, 2023 10:07 PM
       arrggh Lowes/HD (by don [PA]) Feb 24, 2023 11:51 PM
       arrggh Lowes/HD (by don [PA]) Feb 24, 2023 11:52 PM
       arrggh Lowes/HD (by myob [GA]) Feb 25, 2023 6:51 AM
       arrggh Lowes/HD (by Dodge [PA]) Feb 25, 2023 8:45 AM
       arrggh Lowes/HD (by tryan [MA]) Feb 25, 2023 8:50 AM
       arrggh Lowes/HD (by zero [IN]) Feb 25, 2023 12:55 PM
       arrggh Lowes/HD (by Ken [NY]) Feb 25, 2023 1:06 PM
       arrggh Lowes/HD (by small potatoes [NY]) Feb 25, 2023 1:16 PM
       arrggh Lowes/HD (by zero [IN]) Feb 25, 2023 1:45 PM
       arrggh Lowes/HD (by DJ [VA]) Feb 25, 2023 8:48 PM
       arrggh Lowes/HD (by DJ [VA]) Feb 25, 2023 8:48 PM
       arrggh Lowes/HD (by Small potatoes [NY]) Feb 25, 2023 11:17 PM
       arrggh Lowes/HD (by Small potatoes [NY]) Feb 25, 2023 11:17 PM
       arrggh Lowes/HD (by Jim [OH]) Feb 26, 2023 8:03 AM
       arrggh Lowes/HD (by zero [IN]) Feb 26, 2023 3:08 PM
       arrggh Lowes/HD (by John... [MI]) Feb 26, 2023 9:37 PM
       arrggh Lowes/HD (by Don [PA]) Feb 27, 2023 11:25 PM


arrggh Lowes/HD (by mark [MA]) Posted on: Feb 24, 2023 9:56 AM
Message:

Some of our buildings are quite a distance away, (please don't say "sell", they pretty are profitable)

But I find that getting appliances to be more and more trouble,.Just ordered 3 stoves, a refer and a coin op washer and dryer, in the last month,

It seems like now the appliance depts are non plused about how to deal with apartments/buildings,..Can't follow extra/special instructions like "please no paper work /bills with our name on it and send it to our office instead,..same with the keys for the coin box of the washer and dryer,..they sounds stunned that we are asking,

Paying for hookup and haul aways,..and finding this is not done and they will have to come out next time they are in the area, which may be a week or more to do it,.,..tenants upset that they have a broken appliance in their kitchen,

Then recently Lowes removed our Bossiness card saying we never paid a 950. bill (we did but I have been on the phone for 3 hours w/o resolve.)

Its the most convenient to order appliances from these 2 places esp with better choices and supplies and the fact they should know us with all the appliances and other building materials we have gotten from them over the years.

Has anyone else find its a bigger hassle these days now than a while ago? I'm guessing some of it has to do with shortage of help.But I wish they were more trained to deal with LLs esp if from out of the area,, (ie at first they insisted that some be at the building to sign for it etc,..we have been doing this for years w/o that )

They also want to send texts,..both the office hard line phone doesn't do texts NOR my mobile phone,..Seems like they are stunned when I tell them that,.(.we do have email and fax) but again, don't seem very flexible in doing that at least at first,..

--66.30.xx.xxx




arrggh Lowes/HD (by John... [MI]) Posted on: Feb 24, 2023 10:07 AM
Message:

I agree with the first half, but at the end... Sorry, but, it may be time for you to bump up a couple of decades and allow texting... Both for the sake of your orders and your tenants...

Saying "But I accept faxes using technology from 1986!" doesn't really cut it these days. ;)

--67.209.xxx.xx




arrggh Lowes/HD (by jonny [NY]) Posted on: Feb 24, 2023 10:09 AM
Message:

It might be wherever the warehouse is (coming from). I haven't had a problem (yet) but now that I think about it, the last fridge I purchased actually came from BestBuy and although I was there they didn't have me sign anything... everything was done electronically (via email I believe) and the driver called me as I instructed... usually the never seem to read or get the message to call BEFORE they arrive so I have time to get there and they call WHEN they are sitting out front. --69.201.xx.xxx




arrggh Lowes/HD (by Still Learning [NH]) Posted on: Feb 24, 2023 10:14 AM
Message:

I only get appliances through Lowes due to HD delivery issues. Lowes went to 3rd party delivery a few years ago, but my local Lowes uses a the same group which are good. It has changed though. I have had to remind them it is their job to attach the stove cord. They no longer pull all the styrofoam out and didnít level the fridge legs last time. You need to be there for delivery. Given that you are far away and donít want to be there or change to meet their changing way of doing business, look for a local appliance store and negotiate how you want things handled. You will have better luck that way then changing how a big box store operates. I buy my through the wall ACís through a local company because they contract with a local guy for install and removal of the old. I canít get that guy to call me for other projects but if I buy an appliance through the local appliance store he calls me within 24-48 hours to schedule install. Itís worth the higher price for that. --75.67.xxx.xxx




arrggh Lowes/HD (by RB [TN]) Posted on: Feb 24, 2023 10:14 AM
Message:

Same problem, everywhere.

Lack of experience and real world knowledge

are filling positions at all levels, in all industries,

including government positions. --24.183.xxx.xxx




arrggh Lowes/HD (by S i d [MO]) Posted on: Feb 24, 2023 12:12 PM
Message:

Yep, which is why I hire my handyman to do the pick up from Lowes/Home Depots, delivery to site, install, and removal of old appliance. It costs me $70-$140... well worth the cost to ensure it gets done on time and the way I want to. He brings me the warranty paperwork when I pay his bill.

Keep in mind the Big Box stores are designed to cater to two customer types: Mr. and Mrs. DIY Homeowner who makes no out of the ordinary demands on them, and Mr. I Build 100s of Houses contractors who make up such a huge chuck of their business that they cater to them specifically. Ma and Pa landlords who buy a handful of appliances per year are not their bread and butter, and we also have unusual ways we want things done that don't mimic their other main customer types. Their profit margins are much thinner since they sell at discounts, so it should be surprising that they don't care enough to follow our demands.

As the old saying goes, "You get what you pay for." Perhaps as Still Learning says, a local appliance store would give better service, if you have one available. If not... then either be there to babysit their workers, or accept the hassles as the way things are done.

100% agree that texting is the way things are done now. Email and fax are dinosaurs. I'm sure there are some folks who would still prefer party lines, but if you want stuff done this is the way to go.

Oddly, I still do get the occasional property manager who wants me to fax them a tenant release form to discuss their rental history. I chuckle and tell them our fax machine hasn't worked since 2010...which is true enough since that's when I unplugged it from the land line.

--184.4.xx.xxx




arrggh Lowes/HD (by plenty [MO]) Posted on: Feb 24, 2023 2:01 PM
Message:

Yeap. Similar here. Mernards cancelled our card! And the last appliances delivered from Home Depot were to our own home and it was quiet a mess up. Delivery people are not doing their job. Train wreck to say the least . --172.56.xx.xxx




arrggh Lowes/HD (by mark [MA]) Posted on: Feb 24, 2023 2:41 PM
Message:

Well, maybe its a regional thing but we still get lots of faxes, esp from gov agencies, police reports, bills, and many applications. I like the fact I can fiie them instead of lost somehere in the phone.

I really don't want any mobile phones that are other than my little flippy phone. I was sitting in a waiting room a few weeks ago,..there were about a dozen people of various ages,..all were on their big phones. I wonder what would happen if phone service was hacked and shut down,..I think people would be lost.

On a TV program they offered 5k if young people would totally give up their phones for a year, the couple of them that agreed, changed their minds in less than 2 weeks.

I think we are addicted.Anyway I don't think I'm uninformed in most areas, I do read a lot, listen to a lot on on line lectures,.mostly in various areas of science, but I guess I am a dinosaur in this area. I see that there is a trend reported that a number of young people have gone back to flippy phones, (but they didn't say any numbers)

Yeah my secretary jokes that my phone is run by steam.

--66.30.xx.xxx




arrggh Lowes/HD (by don [PA]) Posted on: Feb 24, 2023 2:46 PM
Message:

Mark, I am also a late adopter of tech, and I just converted to a smart phone. I agree with you about texts, but emails are way better than faxes. Why would you want to store a piece of paper and have to make sure it is filed correctly when you can have an email account for free, that is auto-searchable, and that you can access from anywhere and send copies from anywhere? --73.141.xxx.xxx




arrggh Lowes/HD (by don [PA]) Posted on: Feb 24, 2023 2:48 PM
Message:

Mark--What you want is personal service. Why would you go to a big box retailer for that? Give your business to a small business owner who gives a d*m about the business that you give him. --73.141.xxx.xxx




arrggh Lowes/HD (by Robert J [CA]) Posted on: Feb 24, 2023 3:54 PM
Message:

Thirty or Forty years ago, I go to the Sears Outlet Store and buy a dented Whirlpool Coin Operated Washer and Dryer set for $500, missing the coin drawer and key to the timer box.

Now I go to the only wholesale Appliance store that Stocks Speed Queen Washers and Dryers. They run around $1,500 each, and come with a scratch and Dents.

I have to pick them up myself and install them. Otherwise they will farm out the delivery to someone who can't speak English or read as well. Simple instructions like:

The Manger is unit number 1 an the equipment goes into the Laundry room in back next to the garage structure. That is too complicated to comprehend. --47.156.xx.xxx




arrggh Lowes/HD (by S i d [MO]) Posted on: Feb 24, 2023 4:11 PM
Message:

MarkA, I get it... change it hard. I was a late adopter on smart phones too, which is kinda funny since I work in the IT world.

But the fact is... 90%+ of people in the USA (and most 1st world countries) love 'em and live their lives on 'em. Sticking with the old flippy phone won't kill your business, but like any tool... it's only as good as what you do with it.

I'm on my phone a lot, mainly for business. I look at it this way: once upon a time, steam locomotives were THEE way to go from A to Z... now though I drive a Porsche. More fun, faster, cheaper, more reliable.

My top 10 phone uses are

1) Document reader (PDFs, Word, Excel)

2) Send/receive email (i.e. basic computer)

3) Access to tenant leases and accounting 24/7

4) Mobile check deposit to my business accounts

5) Camera

6) Video recorder

7) Flashlight

8) GPS

9) Calculator (financial and scientific)

10) Calling people /texting

I haven't even mentioned anything about how it also works as an entertainment device.

Thing of the cost for all the gadgets needed just for those 10 things... somethings you can do any other way without expensive machines (i.e. scanners, camcorders, etc).

If this is an addiction, it's the most productive addiction in the history of the world.

--184.4.xx.xxx




arrggh Lowes/HD (by Mapleaf18 [NY]) Posted on: Feb 24, 2023 4:32 PM
Message:

Same here on the fax. Still used frequently in the trades, govt agencies, etc.

We get deliveries from hvac supply houses all the time and they screw it up about 40% of the time. --172.59.xxx.x




arrggh Lowes/HD (by mark [MA]) Posted on: Feb 24, 2023 6:52 PM
Message:

Wow! thank you guys,..some good information.

Its "makin me think"...still hate to change,..but you have given some good information and Im reconsidering.,..thank you so much!!

Funny in that I have far more and latest gadget's in most things than I think that most people have,,.. up to date computers,.. 4 of them just at my home.a number of other electronic things and toys,. Just installed a doggy door with a special dog collar, that only lets my dog (no others ,no skunks, raccoons etc in ) him and out to his dog fenced in area. If he elects to stay outside for what ever reason he has a heated dog house with a door,( assuages my fear if he would elect to go out late during a freezing night and somehow that collar malfunctioned,, he could be OK)

My car has an auto starter that can work a quarter mile away,..(Sometimes I have to park far away when I'm in Boston office ) Nice to have a winter warm or summer cooled car when I have to walk to it,

Auto on lights in most rooms esp in cellar/garage, security on motion sensor lights on all corners of my house.have a smoke,CO, and burglar alarm hooked to a service, that alerts fire dept/police

The latest enhanced GPS in 3 cars, Hi tech heating system at my house to name some,..I say this not to brag,. but I do like gadgets and gizmo's and probably indulge in too many of them,.(thats what my wife would say) and yeah, maybe too many, but its what I spend money on,.....but the phone has been a big hold out,.. --66.30.xx.xxx




arrggh Lowes/HD (by John... [MI]) Posted on: Feb 24, 2023 10:07 PM
Message:

To clarify, using a phone as a TOOL doesn't mean you have to use it for consuming all of your news and so on so that you get "addicted" to it.

So, I agree that they can become problems, sure. But they don't have to be. Just use it as a tool like you do so many other gadgets.

--96.40.xx.xx




arrggh Lowes/HD (by don [PA]) Posted on: Feb 24, 2023 11:51 PM
Message:

My old flipper could do texts, and even take pics and video, but could only receive very small pics due to memory limitations. I used texts when it was noisy or I had bad reception. My tenants are mostly younger and for some reason they would almost always prefer to text than to simply call me. Of course, their smart phones have full keyboards, predictive text, and voice to text. They are writing me novels, and I am trying to answer on my flipper with a telephone keypad where I have to hit a button multiple times just to choose a single letter. My messages were like telegraphs: "I come 2pm." I felt like the guy in the old Western movies tapping out messages about Indian attack or the marconi operator on the Titanic "hit iceberg, sinking fast." --73.141.xxx.xxx




arrggh Lowes/HD (by don [PA]) Posted on: Feb 24, 2023 11:52 PM
Message:

Robert---Do you rent out your manger during the Christmas season? Bahaha! --73.141.xxx.xxx




arrggh Lowes/HD (by myob [GA]) Posted on: Feb 25, 2023 6:51 AM
Message:

sorry I got to this party late.

We do extensive ordering from lowes and SOME h-depot. My last flip order-- where we were redoing the whole inside I did from Lowes. Here is just When you order on line from the store designated as MY STORE that doesn't mean it's coming from that store. one problem with lowes. Here in ATL we have maybe 6 stores. The order is pulled from the 6 different stores. So when you have an order problem-- you have to call the store 60 miles away that sent the item to get it straightened out. OR as they say just bring it back and we'll swap it out!!!! The delivery for lowes pro's is 29.00. We have everything delivered to the office and carry what we need for the day or few days with us each day. Also when the order is short-- you have got check each delivery for accuracy. Make someone sign for the shortage or its a he said she said.

H-depot we only drop ship things from them. When I say drop ship I mean we had a kitchen island delivered and the lady kicked it out of the truck-- HAD it on my security camera and it broke into 10 pieces.

Roof materials comes from a none box store. They take pride in their delivery's.

--108.239.xx.xx




arrggh Lowes/HD (by Dodge [PA]) Posted on: Feb 25, 2023 8:45 AM
Message:

Ideally find a local place that will price match HD/Lowes. Much better service usually and benefits local economy.

Whatever you do, be sure to get delivery instructions printed on the receipt and be specific. "Up 8 porch steps, up interior stairs to kitchen down the hall. Removal of existing stove from same location." I had lazy delivery guys try to leave a stove on the front porch until I showed them the receipt. Then they went back in the truck and found the shoulder type carry straps. --73.187.xx.xxx




arrggh Lowes/HD (by tryan [MA]) Posted on: Feb 25, 2023 8:50 AM
Message:

Last 2 appliance deliveries were HD ... I make sure to be there with a $20 tip. That solved swapping the fridge door to open the other way. And hooking up a washing machine. --206.84.xx.xxx




arrggh Lowes/HD (by zero [IN]) Posted on: Feb 25, 2023 12:55 PM
Message:

Our local Lowes used to fantastic for deliveries. I knew the guys that ran the trucks and seldom had a problem.

Then they started outsourcing the deliveries.

Now you have no clue who will bring the items, or when they will bring them. It is so bad that the guys back in the pro desk say just come pick it up.

Lots of bad stories I could share since the company decided to save money by hiring it out.

Saddest part is I saw the last hold out delivery guy in the court room a couple months back. He was there being evicted. When they took away his delivery truck they also cut his pay by a lot as well as his hours. He's a good guy. Used to run a truck for an actual lumber yard back when we first met 30 some years ago. That place closed down because of box stores.

Now look where we are. --107.147.xx.xxx




arrggh Lowes/HD (by Ken [NY]) Posted on: Feb 25, 2023 1:06 PM
Message:

I have a local place that delivers next day,will coordinate with tenant etc and will match HD and Lowes,delivery guy asks if you would like him to remove his shoes,not that is quality delivery.I dont put appliances in my flips,if i do a nice rental i buy a new stove and fridge and let the new tenant pick the color and they are happy to be there for the driver --74.77.xx.xx




arrggh Lowes/HD (by small potatoes [NY]) Posted on: Feb 25, 2023 1:16 PM
Message:

HD went downhill first, now the store does not do deliveries at all, only if you order online and then it's not the store. This is new to my store. Before you could order at the prodesk and they would coordinate delivery. The asst mgr instructed me to do so, after a terrible online delivery experience, but the pro rep had no interest in my order and walked away. I wound up dealing w/ the plumbing rep (who is excellent) but the store delivery aspect still failed. Lowes used to have decent delivery, their prodesk still delivers. I have learned to shop delivery orders from the store in the tony area about 40 mins away. Their customer experience is superior. Their driver called ahead, was prompt and worked w/ me to check off the order. On the other hand, ordering online from Lowes plummeted. You can put in all the instructions you want for the delivery. The 3rd party team didn't call me and left a tub, surround, mortar and hundreds of dollars in parts on the sidewalk. I was not there, and they did not call me. I made them come back to return the order which was damaged. The guy claimed he called me but wouldn't show me his phone and said their contract w/ Lowes allows them to leave stuff at the door. They did not have Lowes corporation's interest at all. It is just a j o b. Didn't matter if they were dropping or picking up. Plus they said they wouldn't carry things inside even if I was there. What is the point of delivery service then? --67.240.xx.xx




arrggh Lowes/HD (by zero [IN]) Posted on: Feb 25, 2023 1:45 PM
Message:

Ours said no carrying anything inside as well. So if I order drywall for an entire house I have to lug it in myself.

They have taken the Pro out of their Pro Services. Now they change store managers so often there is no need to complain to them either.

No longer have a local appliance store for new stuff. I like one of the used stores and we have a good relationship. --107.147.xx.xxx




arrggh Lowes/HD (by DJ [VA]) Posted on: Feb 25, 2023 8:48 PM
Message:

Zero:

About a year and a half ago, I did that - order delivery for an entire house of drywall that had been gutted to the studs.

I paid extra to HD (because they said they offered the service) for a second person to deliver, and to bring it all inside.

It took FOUR times to re-schedule the delivery until they "remembered" to send a second guy. Darn good thing I hadn't scheduled the drywall installer for the next day!

Last month I needed the same thing - a whole house of drywall. No more HD delivery. I rented their flatbed truck, they loaded it on with the forklift, and I hired my two guys to unload it & take it inside. SOOOO much better / more reliable.

Gotta do what works. --68.229.xxx.xxx




arrggh Lowes/HD (by DJ [VA]) Posted on: Feb 25, 2023 8:48 PM
Message:

Zero:

About a year and a half ago, I did that - order delivery for an entire house of drywall that had been gutted to the studs.

I paid extra to HD (because they said they offered the service) for a second person to deliver, and to bring it all inside.

It took FOUR times to re-schedule the delivery until they "remembered" to send a second guy. Darn good thing I hadn't scheduled the drywall installer for the next day!

Last month I needed the same thing - a whole house of drywall. No more HD delivery. I rented their flatbed truck, they loaded it on with the forklift, and I hired my two guys to unload it & take it inside. SOOOO much better / more reliable.

Gotta do what works. --68.229.xxx.xxx




arrggh Lowes/HD (by Small potatoes [NY]) Posted on: Feb 25, 2023 11:17 PM
Message:

For The 4 br unit I'm downsizing I was able to get the builders yard to fork the drywall onto the garage and then the fork guy had to hump it inside. When I redid my own office it wasn't possible to fork it all the way to the first level and I had to move it w help, that is a job I do not like. I can't believe it's pandemic related, some guy in an office must think it looks good on paper to 86 delivery. If I recollect correctly Lowe's did better than HD last year earnings wise. If you see the pattern I do Lowe's copies HD. HD had % off purchases first then Lowe's,. Next HD drops that and excels at pro service, Lowe's is trying to copy that at the same time HD tanked it and now they are neck n neck for lousy delivery title.

And a side peeve, what's w rearranging the store more than once a year? At least I save my time by ordering for store pickup. Wait til they ruin that too. --172.58.xxx.xx




arrggh Lowes/HD (by Small potatoes [NY]) Posted on: Feb 25, 2023 11:17 PM
Message:

I mean the drywall guy moved it inside from the garage. --172.58.xxx.xx




arrggh Lowes/HD (by Jim [OH]) Posted on: Feb 26, 2023 8:03 AM
Message:

Agree with John in MI. One of my suppliers in Atlanta asked for a FAX number to send me a cut sheet of the product we were discussing.

I told them, "Where I am from, we don't use FAX machines".

They asked where I was from.

I told them, "The 21st century". --184.57.xxx.xx




arrggh Lowes/HD (by zero [IN]) Posted on: Feb 26, 2023 3:08 PM
Message:

Small,

I ask where stuff is at all the time now. They arrange so often that the old timers that work there have to think thru it.

Once last year I went to the plumbing section of the local Lowes only to find security cameras, doorbells and the like in the middle of the plumbing section. How do those tie together at all?

I also hate when they start putting so much crap in the aisles that you can't get a cart thru, or when two customers get to the same spot and one has to back up. I'm there to buy stuff and get out of the store. I don't need to browse gun safes while buying a 2x4. --107.147.xx.xxx




arrggh Lowes/HD (by John... [MI]) Posted on: Feb 26, 2023 9:37 PM
Message:

I get that fax is still used in some industries -- but for something like this (real estate), it just shouldn't be. :) There are better ways.

Note that I work in IT doing IT for healthcare and dental offices regularly. I get how HIPAA compliance works and that everyone in healthcare still uses faxing -- but for completely illogical reasons! HIPAA people still think that faxing is "more secure" than email. This is crazy talk.

The reality is that encrypted email would easily solve most HIPAA patient data concerns -- but instead will still have sensitive patient documents faxed to one large fax machine for an entire FLOOR or BUILDING - where they all sit as everyone looks through them for the one that they want! And HIPAA thinks that is the best was to keep patient data private? By having it sit in a PILE of faxes that 10+ people have to look through every day??

Seriously. Faxing should be dead. It's a dead technology. And it has no real use any more than hasn't been superseded by newer, better, more-secure tech. We just don't want to admit it (and change HIPAA compliance guidelines written in the 1980s).

(Sorry, faxing rant completed... :) )

--96.40.xx.xx




arrggh Lowes/HD (by Don [PA]) Posted on: Feb 27, 2023 11:25 PM
Message:

Jim, I believe there is a service that gives you a fax number that goes to your email. At least there used to be. The free version assigned you a number with no particular area code. If you wanted a specific area code it cost a few bucks. --73.194.xxx.xxx





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