Due to all the bogus ESA requests, I've finally taken my process a step further. Now if a prospect submits an application with any mention of an emotional support animal on it, my system will automatically send them an email letting them know that they must fill out my "request for accommodation" form (with a link). It also lets them know that their application will be marked as incomplete until that form has been submitted.
I've added verbiage from HUD's FHEO-2020-01, letting them know essentially if they're trying to use some bogus internet certification they won't get very far with me. I've also included a section they must acknowledge that lets them know we actively participate with HUD to prosecute all fraudulent animal claims and that, by itself, is a misdemeanor with up to a $750 fine. Which it is. . . In Wyoming. . . ( I didn't specify WHERE it was a misdemeanor :) ).
My form asks all the questions that HUD says that I can but makes them jump through extra hoops that lazy applicants just won't want to bother with. Win win.
" Documentation from the Internet
Some websites sell certificates, registrations, and licensing documents for assistance animals to
anyone who answers certain questions or participates in a short interview and pays a fee. Under
the Fair Housing Act, a housing provider may request reliable documentation when an individual
requesting a reasonable accommodation has a disability and disability-related need for an
accommodation that are not obvious or otherwise known.35
In HUDís experience, such
documentation from the internet is not, by itself, sufficient to reliably establish that an individual
has a non-observable disability or disability-related need for an assistance animal.
By contrast, many legitimate, licensed health care professionals deliver services remotely,
including over the internet. One reliable form of documentation is a note from a personís health
care professional that confirms a personís disability and/or need for an animal when the provider
has personal knowledge of the individual. " --172.58.xxx.xxx