 Not exactly wallet train (by WMH [NC]) Sep 20, 2021 9:28 AM
 Not exactly wallet train (by gevans [SC]) Sep 20, 2021 10:37 AM
Not exactly wallet train (by WMH [NC]) Sep 20, 2021 11:55 AM
Not exactly wallet train (by Pat [VA]) Sep 20, 2021 12:10 PM
Not exactly wallet train (by DJ [VA]) Sep 20, 2021 7:23 PM
Not exactly wallet train (by Dee Ann [WI]) Sep 20, 2021 10:05 PM
Not exactly wallet train (by WMH [NC]) Posted on: Sep 20, 2021 9:28 AM
Message:
This is not exactly an example of wallet training, but it IS an example of tenant training overall. REPORT STUFF EARLY!!
All houses here on septics. People know about them.
Tenant sends frantic text message last night (Sunday, 6.30pm) that she came home to her shower smelling and full of stuff - sent a picture. Sure enough, looks like stuff bubbled up in and then receded - water is gone but residue remains.
Then she texts, "I noticed the washer gurgling earlier this week and so did the dishwasher..." So right there she has lost any sense of urgency from us! She knows what that means, we had the tank pumped last year and a filter installed, and DH explained it all to her. That's why she mentioned it now.
"DH must come up and fix this right away!"
We didn't answer any of her messages. Had she told us about during the week or even earlier in the day, the backup would never have happened - a quick filter rinse and done!
She texted later, "I got the shower cleaned up and it's working for now."
If DH had gone last night, she would have had him cleaning the shower. Instead he will go just up today and take care of the filter.
I emailed her this morning, thanking her for reporting the issue and telling her it will be handled today. I reminded her of our online Repair Reporting and that reporting small water problems EARLY avoids larger problems.
A stitch in time saves nine! --50.82.xxx.xxx |
Not exactly wallet train (by gevans [SC]) Posted on: Sep 20, 2021 10:37 AM
Message:
I'm typically VERY prompt responding to tenant issues. But... if they call me and say something like "it's been an issue for a week now"... and they are calling on the weekend... they wait until business hours.
The only exception I make to that is if my property is being further damaged.
Some tenants are only able to call Saturday nights. Apparently they get a better calling rate at that time. /sarcasm off --158.115.xxx.xxx |
Not exactly wallet train (by WMH [NC]) Posted on: Sep 20, 2021 11:55 AM
Message:
We feel the same way, Vee. We give them a way to report online day or night from their phones! Don't wait until end of day to tell us it's been happening for a week!
Today, after thanking us for responding this morning, she apologized for her frantic texts - and mentioned the TOILET was bubbling last week too. C'mon. How many signs do you need?
She was also adamant that DH not go inside, that he didn't need to, everything is fine now. Spidey Sense Tingles! Gotta get in there. So we scheduled a formal inspection for Wednesday. --50.82.xxx.xxx |
Not exactly wallet train (by Pat [VA]) Posted on: Sep 20, 2021 12:10 PM
Message:
Yes, we are going to get serious about inspections. After 5 year tenant vacated, we have yet another oven with a 1/2 inch of grease in the bottom! And probably a dumpster to fill of toys & clutter left. (sigh)
Yes, our handyman has been in it to do a few repairs, & my DH has been in briefly & warned me about a lot of "stuff". This is an older unit that unfortunately I did not have but a 300.00 deposit. I am getting a FULL month now, no matter what. I'm finding they have more incentive to leave it decent. --71.219.xx.xxx |
Not exactly wallet train (by DJ [VA]) Posted on: Sep 20, 2021 7:23 PM
Message:
Once, when I was at a house to do other repair work, I thought I smelled a hint of septic smell.
Tenant told me they had been smelling sewer for about 3 weeks.
There was a broken pipe draining everything into the crawl space. --68.229.xxx.xxx |
Not exactly wallet train (by Dee Ann [WI]) Posted on: Sep 20, 2021 10:05 PM
Message:
The day I (refer to) "Blew My Top" on July 31st, I was bombarded with texts and calls from a resident who said it was an emergency, but she had to go to work, no one else was home and she didn't want to leave the door unlocked. She described the problem; the explanation wasn't clear so off I went, altho I was due elsewhere.
When I got there, the bottom door lock was not working. Instructions were given at move in but not followed...patience please! There is also another lock up the stairway, double safety. That lock was completely taken off and laying on the floor. The second person living there offered an explanation (and by the way was going to be home all day). The lock was taken off two days prior as her key was stuck in it and she couldn't get it out and was late for work. I got the key out in less than 30 seconds-no trouble. She could have tried it again when she got home and had time. Then I asked how long the lock on the lower door had been broken. She didn't know, which meant the other tenant (who was new and hadn't been living there for over a year) had broken it and never reported it. She also had told the other resident she would contact me about the upstairs lock. She didn't do that right away and thus, NOW-the last day of the month, and early on a Saturday morning, it is an emergency. Later in the day I sent an email to both, stating they each need to take responsibility to report a problem when they know of it so we can get parts/plan the repair to avoid it turning into an emergency. If the downstairs lock issue were told as soon as it had happened, it would have been fixed, so that when the upstairs lock had a problem, it wouldln't have been an emergency. As we all know, this happens more frequently than not. I'm contemplating a letter to send to all our tenants, reminding them to report things when they are noticed. --162.255.xx.xx |
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