Inform Residents when...
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Inform Residents when... (by Dee Ann [WI]) Sep 17, 2021 3:09 PM
       Inform Residents when... (by WMH [NC]) Sep 17, 2021 3:20 PM
       Inform Residents when... (by Jason [VA]) Sep 17, 2021 3:55 PM
       Inform Residents when... (by GKARL [PA]) Sep 17, 2021 4:31 PM
       Inform Residents when... (by Homer [TX]) Sep 17, 2021 4:49 PM
       Inform Residents when... (by P.B. [MI]) Sep 17, 2021 6:11 PM
       Inform Residents when... (by Small potatoes [NY]) Sep 17, 2021 11:30 PM
       Inform Residents when... (by Still Learning [NH]) Sep 18, 2021 12:04 AM
       Inform Residents when... (by Robert J [CA]) Sep 18, 2021 6:31 PM
       Inform Residents when... (by BRAD 20,000 [IN]) Sep 18, 2021 10:41 PM
       Inform Residents when... (by Ray-N-Pa [PA]) Sep 19, 2021 6:16 PM
       Inform Residents when... (by Plenty [MO]) Sep 19, 2021 6:27 PM

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Inform Residents when... (by Dee Ann [WI]) Posted on: Sep 17, 2021 3:09 PM

you will be out of town? Have done so in the past, but are rethinking the future. Due to previous advice here, we have shifted all calls to voicemail. How are you handling as you move to having more of a life without a property manager? If you get a voicemail needing attention while away that can be delegated, do you then tell tenants that you are out of town but that "plumber Joe" will take care of them but they need to let him in?

We are small "hands on" mom and pop landlords with A/B properties and have informed tenants in the past. Currently have a group of good "heads on their shoulders" tenants. None are the partying type...too busy working. Since we keep our places in good repair, and are in good graces with our tenants and have "anchor" tenants in one unit of each building we haven't worried about doing so. But as we're moving to have more of a life and "all calls go to voicemail", suggestions?

We have someone to watch over the places for safety and to report "funny business" back to me. We would never have him deal directly with tenants however. that is not his skill set.

Inform Residents when... (by WMH [NC]) Posted on: Sep 17, 2021 3:20 PM

We push all repair requests to our website, which sends us an email detailing the issue.

But For emergencies:

1) Water: SHUT OFF THE WATER and then call. Call us, call the county, call the town.

2) Fire: CALL 911!

What else constitutes an emergency? We have plumbers and electricians we call regularly, so nothing changes there. They will come just as soon as they can.

So no, we don't tell tenants we'll be away. IF we were to go somewhere unreachable then we would forward our calls to our son (3 hours away) who would follow the same procedures we would.

Inform Residents when... (by Jason [VA]) Posted on: Sep 17, 2021 3:55 PM

No way in Hell. If they know youíre out of town, an issue will magically arise. Stay out of sight and out of mind. They arenít your kids.

Inform Residents when... (by GKARL [PA]) Posted on: Sep 17, 2021 4:31 PM

I was recently away on vacation and told the tenants nothing but made arrangements with a fellow LL to cover any emergencies. First day a water leak developed on the second floor of my duplex. I simply called the plumber that I normally use to resolve. He had to coordinate with the tenants to get in. This is no different than what I'd normally do. I collect all money electronically, so I continue to collect where ever I am. The only issue is emergency access and I have lockboxes set up with keys where I can get someone in if need be. I try to set up everything where I avoid being tethered to the rentals to the point I can't leave the area.

Inform Residents when... (by Homer [TX]) Posted on: Sep 17, 2021 4:49 PM

I go to Georgia a few times a year. Never ever do I dare tell a tenant Iíll be gone. My phone and text work just as well out there as in Texas. Even if flying , Internet is available if they text a problem.

Inform Residents when... (by P.B. [MI]) Posted on: Sep 17, 2021 6:11 PM

No, I do not inform my tenants, anymore, that we will be gone.

I have a secondary phone number, for the tenants, to call if the first number is not answered. it is my sons answering machine, and he will then call me.

I used to inform my tenants UNTIL 2 tenants from separate units decided to split while we were gone. Both left in the middle of winter. Luckily I have several relatives and friends who let me know there were no vehicles at either unit for several days or activity. I had my son check and both places were abandoned.

Most tenants are good and considerate but, certainly there are bad apples in each barrel. --67.22.x.xx

Inform Residents when... (by Small potatoes [NY]) Posted on: Sep 17, 2021 11:30 PM

Dee Ann I don't inform them but all ways to contact me are in the lease and on a fridge magnet I put in every unit. The last number is the back up emergency contact.

Never had anyone call me at the cabin. I've had to call my back up guy to coordinate problems a couple of times.

Inform Residents when... (by Still Learning [NH]) Posted on: Sep 18, 2021 12:04 AM

Within the US no. Heading out of country with different time zones yes, but then I usually have someone covering me. Sometimes I leave the number on voicemail, sometimes I send a notice out. Partly depends on who I have for back up and how long Iím gone. If I do tell them ahead, then I tell them to let me know if a sink is dripping through text or email so I am aware but that can wait for my return. If they lose heat, etc call the back up person.

Inform Residents when... (by Robert J [CA]) Posted on: Sep 18, 2021 6:31 PM

When I tell my tenants I'm going out of town, they come up with a "To Do List" and request the repair/upgrade before my trip.

For my clients, I'm a licensed contractor and landlord with up to date knowledge on all codes and Housing regulations, I used to provide a service. Tenants are given my contact information in case of an Emergency!

This worked well except for a few "crazy landlords"! They wanted their "approval" first before the repair could be done but never answered their cellphone and reviewed their messages only ever few hours.

And some landlords refused upgrades on any repair and wanted to give a tenant used or inferior replacements. Such as a Stove/Oven hood with a built in Microwave. The microwave died and the hood wasn't working anymore. It vented to the outside. The landlord wanted me to give the tenants a used microwave and forget about a hood. I had a replacement hood/microwave that I purchased on sale for $129, but this was too much for the landlord to spend on tenants, even though the rent was over $3,000 per month.

When the tenants moved, the entire kitchen was covered with remints of cooking grease carried in the air while cooking. Cabinets, walls and ceilings were all covered in grease. So instead of spending the $129 on a new hood/microwave, this owner had to spend $12,000 on a new kitchen.

Inform Residents when... (by BRAD 20,000 [IN]) Posted on: Sep 18, 2021 10:41 PM

Dee Ann,

I whole-heartedly agree with the previous posters.

Your residents will suddenly come up with all kinds of things you need to do. Just like we think of all kinds of unfinished tasks when our time is demanded elsewhere.

I compare it to little kids when they see Mom on the phone. Child was playing quietly until Mom picked up the phone. Now the child wants Mom's full attention and will start screaming without it.

Your residents will also be jealous - the rich LL going on vacation, even if it's a funeral trip.

We NEVER answer the phone and they know it. They can leave a voicemail or text and you can check it.

True emergencies are rare.

Make sure your key repair people (HVAC, plumber, electrician, handyman) are in your phone's contact list.

Be friendly but not friends with your residents.

Professional distance.

Also, you should have some systems in place.

Me? They can submit a work order on our website which goes straight to our handyman's phone, 24/7.


Inform Residents when... (by Ray-N-Pa [PA]) Posted on: Sep 19, 2021 6:16 PM

you maybe a small operator but you are not the only operator. I would partner up with another one that likes to travel.

Don't notify any of your residents if you leave, instead leave a message on your VM to have the other LL who is covering for you, take your calls. No reason need be provided

Inform Residents when... (by Plenty [MO]) Posted on: Sep 19, 2021 6:27 PM

I once took a call while on a beach in Hawaii. It was urgent. Good tenant. Hung up call the plumber and gave hime tenants phone number. Neither one knew I was on the beach. Bill was mailed to POB and paid when I returned. What I usually do is put out house on a lockbox. Rental keys on my desk, Lowes and Homedepot Charge cards there also. Just in case. Any time you set it up you should never have to send a trusted soul to the desk. Anyways that's what I do. I can solve most issues with this system or it can wait. The week before we change out any furnace filters and try and catch anything on this inspection. Travel On!

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