Tenant Resists Technology (by GKARL [PA]) Jul 19, 2021 9:31 AM|
Tenant Resists Technology (by 6x6 [TN]) Jul 19, 2021 9:49 AM
Tenant Resists Technology (by Sisco [MO]) Jul 19, 2021 10:11 AM
Tenant Resists Technology (by Robert J [CA]) Jul 19, 2021 10:21 AM
Tenant Resists Technology (by GKARL [PA]) Jul 19, 2021 10:41 AM
Tenant Resists Technology (by Allym [NJ]) Jul 19, 2021 10:56 AM
Tenant Resists Technology (by GKARL [PA]) Jul 19, 2021 11:09 AM
Tenant Resists Technology (by S i d [MO]) Jul 19, 2021 2:57 PM
Tenant Resists Technology (by Mike45 [NV]) Jul 19, 2021 5:34 PM
Tenant Resists Technology (by Sir Walter [NC]) Jul 19, 2021 7:28 PM
Tenant Resists Technology (by Small potatoes [NY]) Jul 19, 2021 10:12 PM
Tenant Resists Technology (by Dee Ann [WI]) Jul 20, 2021 2:25 AM
Tenant Resists Technology (by Ray-N-Pa [PA]) Jul 21, 2021 10:01 PM
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Tenant Resists Technology (by GKARL [PA]) Posted on: Jul 19, 2021 9:31 AM
I've set up digital lease signings and collection of first month's rent and security. Generally, I have them initial key lease clauses, sign and pay all initial fees on line and then hang a lockbox on the door with the keys in it which allows them to move in whenever they're ready. The system also makes them take out renter's insurance. This is a great time saver for me and makes the move-in/lease signing process efficient. The service I use is a commonly used on for property management.
The latest tenant seemed to have some issues following the process and was claiming that the system wasn't working for them and was trying to insist on meeting in person to sign but couldn't do it until Friday even though the lease started today. It was making me think that she was having second thoughts about the rental particularly after I saw that the lease hadn't even been viewed on the platform. I told her that no one else had an issue with the system other than her and to be advised that I was continuing to show the unit until the lease was signed. Miraculously, the "problem" was resolved and money was paid. An example of someone trying to impose their system when instead of dealing with the one in place.
Tenant Resists Technology (by 6x6 [TN]) Posted on: Jul 19, 2021 9:49 AM
I understand wanting to save time and that it may be more efficient but how does that effect customer relations?
Do you now not ever meet the tenants?
Have you experienced any customer relations problems due to lack of face to face contact at some point?
I am not bashing your system but am curious if this has made any difference in the relations aspect. I don't know how long you have been doing it this way though. I would also be concerned with the payment getting clawed back. That is a big check upfront. --73.120.xx.xxx
Tenant Resists Technology (by Sisco [MO]) Posted on: Jul 19, 2021 10:11 AM
I get this on occasion. Maybe we should view the lease signing as the last step in screening.
I see now how important the landlord having a plan in place and require that his plan be the only acceptable method.
The plan will need adjustment, but never make adjustments during a lease signing. --149.76.xxx.xxx
Tenant Resists Technology (by Robert J [CA]) Posted on: Jul 19, 2021 10:21 AM
I don't know about your side of the world but here in California everyone has some kind of scam. I mean make believe phony scammers that pretend to be a landlord and bilk an applicant of their money.
So a renter want's to meet their landlord in person during the "honeymoon" stage of renting. They get to size you up and you the same.
My latest tenant lived at home all of her life until she finally graduated with a masters degree and became a full time teacher. Her parents were concerned that she had no dealings or experience renting so anyone could cheat her out of her money. On online correspondence would make this applicant comfortable forking over three grand prior for the promise of a key in a lockbox. --47.155.xx.xxx
Tenant Resists Technology (by GKARL [PA]) Posted on: Jul 19, 2021 10:41 AM
People routinely buy things on line without personal contact.In most instances the convenience enhances customer relations. In this case, I've met the tenant to show the unit. After that meeting, applications, lease signing and payments occur on line. I have another full time business, so I'm forced to be conscious of time. --172.58.xxx.xx
Tenant Resists Technology (by Allym [NJ]) Posted on: Jul 19, 2021 10:56 AM
Everyone else probably had someone do that for them. If you want to turn people away, this will do it. Put up pathways, not roadblocks. --108.24.xx.xx
Tenant Resists Technology (by GKARL [PA]) Posted on: Jul 19, 2021 11:09 AM
When I met this tenant, there was a mob at the Open House, so there's no way she could have thought it was a scam. This was simply a situation where she wanted to impose her system rather than comply with mine. Once it became clear that wasn't going to be allowed, she got in line. I really don't want tenants who don't or want to fit into the system. For all I know she'll try and come up with her own lease and that's not going to happen either. I was fully prepared to move on before she signed the lease and paid. --172.58.xxx.xxx
Tenant Resists Technology (by S i d [MO]) Posted on: Jul 19, 2021 2:57 PM
100% with you, GKARL, and I think both you and Sisco are spot on in your observations!
I still get some folks who insist on meeting in person or "coming by my office." Nope, my home is my office and my tenants do not get to know where my home is. Anyone who insists gets to go rent from someone else.
The world is a new place than it was just 5 years ago. Everything is online. People buy cars costing $10s of thousands without ever seeing them in person. People buy HOMES this way too. It's useless to pine for the days of yore. But I view it as I'm doing a favor by redirecting "traditional" customers toward "traditional" land lords who refuse to do lock box showings, e-lease signings, etc. They're welcome to do business the way they like.
Tenant Resists Technology (by Mike45 [NV]) Posted on: Jul 19, 2021 5:34 PM
I am pretty much a Luddite myself, so I can sympathize with the Tenant. I recently had a client fax me papers because I do not do DropBox or some Google version of it, and he could not attach the document (too large) to email. --76.4.xxx.xxx
Tenant Resists Technology (by Sir Walter [NC]) Posted on: Jul 19, 2021 7:28 PM
I've spent my entire career in technology and generally love the convenience it provides. I sympathize with the Tenant. For signatures affecting major decisions of my life, I absolutely detest some of the wide open holes that I see in most of the document signing software, which I won't enter into a public debate about. I consider housing choice to be a major decision in life. Therefore, if a client preferred to fax me a signed copy of a lease instead of using esignature software, I would totally respect that choice. I would actually consider them appropriately savvy. I can store a faxed copy just as easily as I can store a non-faxed copy.
However, I don't mind providing esignature software as a convenience since most people either don't mind or are not prudent (or previously bitten) about certain things.
The only question that I would have with her is the delay in getting the money paid and the delay in returning a signed copy, whether via fax, esignature, messenger to a physical mailbox, or carrier pigeon.
It was perfectly reasonable for her to ask for an in person signing. It was perfectly reasonable for you to decline. I see nothing suspicious about her asking. It was simply a request. I agree with Ally on this - pathways, not roadblocks. --98.122.xxx.xx
Tenant Resists Technology (by Small potatoes [NY]) Posted on: Jul 19, 2021 10:12 PM
I took the lease off the table once at lease signing when the future tenant said conflicting things from their application and I caught them in a lie.
I prefer in person signings but also do docusign and rent to people overseas sight unseen. I will try to have them send someone to view the unit.
GKARL, you could of had the keys to a unit you don't own and held an open hhouse to collect app fees. It's happened.Ihave had a few who don't want to give their ss# or other info because they have been scammed before but that's where I draw the line. You must complete the app process.
I'm curious why you don't already have the deposit? So if they flake in the lease you are whole anyway. I'd never take a listing down if I didn't have the deposit. What service are you using and at what cost?
I also require renters insurance and must be listed as an interested party. I know they have its when I get notified by the ins Co. No keys w/out it and utility start date. --24.194.xxx.xxx
Tenant Resists Technology (by Dee Ann [WI]) Posted on: Jul 20, 2021 2:25 AM
My brother in law got scammed the very way you mention Small. There were also others at the showing that got scammed.I find the face to face keeps my residents loyal, helpful and cooperative. (I have found I've got a sixth sense via face-to-face, so I'm going with it, along with deeply screening prospects.)
But if it works for you GKARL more power to you! --23.227.xxx.xx
Tenant Resists Technology (by Ray-N-Pa [PA]) Posted on: Jul 21, 2021 10:01 PM
It is the land lords job to lead.
If you think you can effectively lead while using the technology, then it is time to implement it. But for it to work, it has to be received and accepted.
Has the world changed - yes ....for most. If you catch someone who doesn't like your system in place.....allow them to be an exception - FOR A FEE.
If someone doesn't want to pay rent electronically for example - I can can still accept a mailed in check......but it cost $20 more for me to do that. Suddenly people got religion and decided tech wasn't a bad thing after all
Good luck with the implementation. There will always be that one that will still say NO. And still be happy buying me lunch. And who am I too say no to lunch --72.23.xxx.xx
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