The dishwasher finally died on a house I have owned for 18 years. It is the original dishwash from when I purchased the house. Now the saga begins. 2 delivery attempts latter and still no success.

First “standard” 24-inch-wide dishwasher are not standard height. This was the lesson from my first delivery. The dishwasher was too tall , by fractions of an inch. FYI Best Buy is delivering/installing the dishwashers. Installation price was reasonable and I assumed they are well versed in installing dishwashers since they sell and install them.

Tenant sends me measurements for the opening and also the brand of the current dishwasher. So, I spend quite a bit of time looking at dishwashers on Best Buy site. Yep, they vary (fractions of inches) in height , mostly by brand. So, I purchase the same brand & SHORTEST dishwasher available. Tenant said the opening measurement was 33 ¼ inch tall, shortest available dishwasher is 33 3/8 tall. I assume 2 things; tenant measurement is off at least 1/8 of an inch and also height is adjustable at least 1/8 of an inch.

Tennent schedules delivery. Today tenant calls and another install fail…too tall. He tells me technician said when they installed the dishwasher they installed the tile around the dishwasher.

Also, technician said that he could not turn the turn off water valve. It needs to be replaced. The valve is made of cooper and the current code is for steel (cost $125 to replace).

Thoughts? I do plan to go in person for the 3rd install attempt.

Has anyone measured the hithe of the old dishwasher that was removed. It sounds as if they were able to remove the old DW with the tile being around where it sits.

Are there adjustable legs on the new one?

Steel valve required? Sounds bogus. But you do need a working valve.

I would go check the valve myself and see if it is working. If the old dishwasher is already removed, then they must have gotten the valve shut off or your tenant would be without water and the installer would not know that the new unit won't fit if they tried installing it.

If it does need a new valve then I would request using a quarter turn valve. You would need to know the plumbing codes in your state in order to know if it had to be a steel valve. I don't see why that would matter but codes can be funny.

Occasionally when someone installs another layer of thick flooring such as tile or wood, we've had to cut the legs off the old DW to remove it. Then we've had to gently raise the countertop to get the new one in.

Now i am irritated the more i read about ADA compliant dishwashers. Seems they are quite common.

Best Buy has delivered and attempted to install 2 different dishwasher. Neither time did anyone say "you need to get an ADA compliant dishwasher". I would hope that folks who install dishwashers everyday would be aware of ADA compliant dishwashers and how they are the common solution for new dishwashers when a tile floor has been installed.

I would have looked at the tenant and asked; "What has changed? I thought you were the dishwasher.

gosh you all get ripped off all the time...

There are 4 screw in legs on dishwashers-- take them off-- unscrew them. Once you slide the new dishwasher in wood shims (tapered) in where the legs were.

shut off? put a new hose with built in shut off and don't mess with the one in there. Leave it open.

You do know you could change this out by just turning off the water tot he houses?

I think the bigger question is why don't the folks who install dishwashers for a living know to "There are 4 screw in legs on dishwashers-- take them off-- unscrew them. Once you slide the new dishwasher in wood shims (tapered) in where the legs were.".

MYOB is spot on.

But don't companies (legit and a certain size) have to hire folks who are legally able to work in the US?

I had a new bathroom installed and hired a licenced company to do the work. I know they brought in HD parking lot folks because one day I went to Home Depot and one of the guys who worked on the bathroom was waving hi to me while waiting to be selected for a job from the Home Depot parking lot.

If a contractor sent by Best Buy subbed this job to illegals who didn't know how to install the DW, go to the manager at Best Buy and make a complaint.

If a contractor sent by Best Buy subbed this job to illegals who didn't know how to install the DW, go to the manager at Best Buy and make a complaint.

IIRC from when I worked in appliances at HD, GE makes dishwashers with the most flexibility in height and depth. So I would look at those first.