Pre-inspection (by Mick [CA]) May 4, 2021 8:03 AM|
Pre-inspection (by Jim in O C [CA]) May 4, 2021 9:05 AM
Pre-inspection (by Mick [CA]) May 4, 2021 9:12 AM
Pre-inspection (by S i d [MO]) May 4, 2021 9:44 AM
Pre-inspection (by Chris [VA]) May 4, 2021 11:31 AM
Pre-inspection (by Jim in O C [CA]) May 4, 2021 11:49 AM
Pre-inspection (by Chris [VA]) May 4, 2021 12:45 PM
Pre-inspection (by BRAD 20,000 [IN]) May 4, 2021 9:42 PM
Pre-inspection (by Hoosier [IN]) May 4, 2021 11:37 PM
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Pre-inspection (by Mick [CA]) Posted on: May 4, 2021 8:03 AM
In CA we have to give notice to tenants for a pre-inspection, so they can remedy any damages prior to vacating. My agent performed the inspection & noted that the unit needed cleaning. My question: does the agent need to go back & critique the tenant’s cleaning? The tenant was rude & belligerent to my agent and I really don’t want to send her back. --184.176.xx.xxx
Pre-inspection (by Jim in O C [CA]) Posted on: May 4, 2021 9:05 AM
I give my tenant(s) a written copy of my findings. The next inspection is when the tenant has totally moved out. Usually they are not present. Their attitude only makes my inspection more nit picking. --99.23.xxx.x
Pre-inspection (by Mick [CA]) Posted on: May 4, 2021 9:12 AM
@Jim - the next inspection being that they have vacated & returned the keys? I did text the tenant with the findings. Tenant wants another inspection on Wednesday and her vacate day is this Friday. --184.176.xx.xxx
Pre-inspection (by S i d [MO]) Posted on: May 4, 2021 9:44 AM
Dealing with rude, upset, belligerent "customers" are part of running a business. Now, to be clear, I didn't say you should seek them out or create extra reasons to interact with them, but bottom line you will need a strategy to deal with them.
I used to get some arguing and passive-aggressive rudeness when I did my move out process, so I had to change that. Now I'm just there to take pictures and take notes. We do not discuss whether or not they will be charged, nor do we discuss how quickly the security deposit will be returned: those were the two biggest things we'd get into arguments about.
The key I've found was the same lesson I learned in Elementary School when dealing with bullies on the playground. Do not play their game. When they try to suck you into their drama with rude comments and/or gestures, just smile and press on.
With tenants, sometimes you say nothing other than:
"Mmmm... I'll look into that."
"I'll have to ask my manager."
And one of my old favorite standybs... "We'll see."
Now to be clear, if they are dangerous or physically threatening, leave immediately and make a note of it. Do not get into back-n-forths with them. If it escalates and they lay hands on anyone, immediately call the police.
Stay strong. Bullies on pick on people whom they perceive to be weaker than themselves, but demonstrate strength of will and often they will back off.
Pre-inspection (by Chris [VA]) Posted on: May 4, 2021 11:31 AM
I would not give the tenant another inspection until the final move-out inspection. If the tenant wants guidance, I would tell him/her to text any photos with questions or what not, but that there will not be another inspection until the home is vacated. --71.246.xxx.xx
Pre-inspection (by Jim in O C [CA]) Posted on: May 4, 2021 11:49 AM
My property, my rules. From the start I set tone that I don’t say “how high” when the tenant says “jump”.
A previous landlord I think named ALDO taught us that. --99.23.xxx.x
Pre-inspection (by Chris [VA]) Posted on: May 4, 2021 12:45 PM
You also set the time for the final move-out inspection - which is always after the tenants are out and after the locks have been changed; the time is not up to the tenant.
We e-mail the offer for tenants to be there at the time we appoint and ask them to reply and inform us whether or not they will be able to be present. If they answer that they won't be there, we have e-mail proof that they declined. Just in case they contest anything later.... --71.246.xxx.xx
Pre-inspection (by BRAD 20,000 [IN]) Posted on: May 4, 2021 9:42 PM
CA has it's own laws on the pre-inspect and inspect.
Yes, for YOUR sake the agent needs to go back at after move out (no one else around) to take 100 photos and verify the home has been cleaned, PLUS damage and dirt from the move out process.
AND your lease needs to define cleanliness.
My lease is clear: Res is responsible to clean to "hotel clean", same condition as when they moved in as shown in the move in photos, with NOTHING for management to do to prepare for the next resident.
Management will give the exiting res a $100 for their cooperation if the home is rented before they leave.
Management will give another $100 bonus if the home is totally spotless at move out.
Works for me.
(I hope your agent took 100 photos at move IN to prove condition.)
Pre-inspection (by Hoosier [IN]) Posted on: May 4, 2021 11:37 PM
I would not return your agent until after they move out...too much chance for violence etc. Take loads of photos, document damages and make sure you're in alignment with the lease. We state specific amounts that will be charged at move-out for certain items...the most common ones. Hopefully your lease specifies a definition of "clean" upon move out. --99.92.xxx.xxx
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