Tenant had water coming up in tub. Dad went to try to fix. Called me Sat afternoon about the problem. I already knew our plumber was booked thru Tues. Called three more so made the effort. BTW it's sub temps. Then we get a dump of snow on Monday. Even the dad said nobody needs to get out, even plumbers. So plumber can come Tues. I tell tenant. On Tues I call four people, two tenants plus mom and dad, multiple times, to let them know plumber will be there in an hour. No answer! Tenant is home but won't answer the door. So then I see on Facebook the tenant's mom is trashing me by name, twice, saying I won't pay overtime, won't fix it and her poor dil who is pregnant needs a bathroom. She's getting lots of sympathy and I'm getting lots of slams. We have 60 mutual friends (she unfriended me) and I feel the need to defend myself in some way and also preserve my good reputation. How would you handle this? --96.35.xx.xxx

I neglected to say it's fixed! --96.35.xx.xxx

I neglected to say it's fixed! --96.35.xx.xxx

just acknowledge there was an issue and you fixed it as fast as you could like it was your own home. All is well and we have all moved on. Thanks everyone for their concerns for this family, the bathroom is fixed and I can't wait to know if it's a boy or a girl! --172.58.xx.xx

No good comes from engaging on social media. Your true friends will ask you, don’t care or will assume you did your best. If a prospective tenant questions it, give them an explanation. --73.17.xx.xxx

I would recommend a letter to the tenant outlining the problem and confirming the repair has been fixed. Reiterate that tenant cooperation in repair and maintenance service calls. Also state that in the future, any comments or complaint should be directly to the landlord for effective communications. As for Facebook you can report any defamation comments to the company directly as well. --172.56.xx.xx

Why do you care? Run your business. You aren’t in it to make friends are you? The worst thing you could do is engage them on social media. --172.58.xxx.xx

Do what Plenty and Tonia said. There are people who love to bash others. --108.24.xx.xx

I heard that rents are increasing in NAncy IL . . . . --65.188.xxx.xxx

You're friends with them on Facebook and they work for you? (No overtime) --70.44.xxx.xx

I have zero FB friends. No good comes out of being friends with work buddies or tenants on there. Ignore all of it. Those who know you, will ask or assume it is a rant. I did hear the rents were going up/leases ending at your units. --73.230.xxx.xx

--108.28.xx.xxx

Raise her rent --72.231.xxx.xxx

Be the evil landlord, raise her rent or kick her out in the snow. --108.69.xxx.xxx

--162.247.xx.xx

Put a post on your FB page for her, her mom and all your mutual friends to see that you are advertising an upcoming vacancy. Include pictures of her apartment. --75.133.xxx.xx

There seems to be a extreme jealousy towards rental housing providers where suppose there were rental housing providers then there would be a extreme homeless problem. Governments are never going to have the funds to build the non profit rental housing. --99.236.xxx.xxx

BRAD --73.102.xxx.xxx

BRAD --73.102.xxx.xxx

I did what Rents Due said when I saw my tenants were looking for a new place for maximum $200 higher than what they "struggle" to get to me every month. I raised the rent in my ad by $75. They claim they never saw it, but we know they did or someone tipped them off. Still there. --73.230.xxx.xx

Bye Facebook. --70.44.xxx.xx

If you are going to stay in this business, you have to learn to take this kind of thing in stride. This problem is now behind you. Move on to the next. When Tenant's lease expires, keep it month-to-month. That gives you more options to deal with problem tenants. --107.141.xx.xxx

The other thing I learned from being a landlord for over 33 years is people will resent you for providing them a decent place to live for a decent price, talk bad about you when you really did do your best and you'll still get calls from the people they talked bad about you to, when they need a place to live! FACTS! --71.51.xxx.xx

Going forward, do not be facebook friends with your tenants. If you are currently friends with other tenants, remove them. I don't know how to do it but make your facebook private so that you are only friends with your friends. --72.70.xxx.xxx

My policy is not to be fb friends with tenants. I was talking about the mom. After the initial creepiness of being slammed on fb, I realized that her words made her look bad, not so much me. Did I say she was ranting about a lawyer, and called the city to condemn the unit? I have no worries with the city. I cleaned, going to replace towels, give a rent credit, and pretty sure I'm going to refund the deposit and say see ya. Btw the repair was major sewer work due to improper construction 50 years ago. Thanks to all for your wise comments. --96.35.xx.xxx

Fast forward and we have a judgment against her. She isn't paying. I did some darn good detective work and found her place of employment and got the garnishment!! --98.21.xx.xxx

I had a tenant write "your Fuc*ing rent" on the memo line. Gotta love it. That was her 30 day notice. Then she bounced one to me. Claimed she didn't. Guess who has all the paperwork and went to the Police about it-it was considered fraud by the bank? Guess who had a chat with her? Guess who got their money? Guess who can prove everything I say? Guess who wanted an extension on a "horrible" place to live? Guess who denied it? Guess who said as little as possible to the soon to be former tenant and let her rant with obscenities at me? Guess who looked a whole lot better? Guess who still has ALL the documentation? --73.230.xxx.xx

Tenant just complained to the EPA about sewage laying out in the open and other tenants having to walk around it. None of it true. Clean job, inspected. City has my back. No doubt they will be leaving. So new topic. I seriously have never had to do this before. So asking suggestions on how to get rid of them quickly and cleanly. --96.35.xx.xxx

And what do you mean by "going to replace towels?" --97.113.xx.xxx

Month to month. I thought it might be a nice gesture to replace the sewage soaked bathtowels at first, but then she called the city inspector and the EPA. We are good with both. What's next?? --96.35.xx.xxx

Check your state and local ordinances for notification times, then notify them in writing you are ending their MtM lease on xx date in accordance with state and local laws. Remind them of what they need to do to receive their SD back. --97.113.xx.xxx

Yet another reason I don’t even have a FB account! --174.196.xxx.xxx