Landlordlocks
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Landlordlocks (by Cat [WI]) Jan 14, 2021 4:00 PM
       Landlordlocks (by WMH [NC]) Jan 14, 2021 4:06 PM
       Landlordlocks (by Cat [WI]) Jan 14, 2021 4:12 PM
       Landlordlocks (by S i d [MO]) Jan 14, 2021 4:35 PM
       Landlordlocks (by Robert,OntarioCanada [ON]) Jan 14, 2021 4:36 PM
       Landlordlocks (by Dodge [PA]) Jan 14, 2021 4:49 PM
       Landlordlocks (by gevans [SC]) Jan 14, 2021 6:24 PM
       Landlordlocks (by gevans [SC]) Jan 14, 2021 6:24 PM
       Landlordlocks (by #22 [MO]) Jan 14, 2021 6:48 PM
       Landlordlocks (by Bonanza [NC]) Jan 14, 2021 7:07 PM
       Landlordlocks (by Bonanza [NC]) Jan 14, 2021 7:17 PM
       Landlordlocks (by gevans [SC]) Jan 14, 2021 8:22 PM
       Landlordlocks (by Ray-N-Pa [PA]) Jan 14, 2021 8:32 PM
       Landlordlocks (by BRAD 20,000 [IN]) Jan 14, 2021 11:43 PM
       Landlordlocks (by Barb [MO]) Jan 15, 2021 12:05 PM
       Landlordlocks (by Gene [OH]) Jan 15, 2021 4:11 PM
       Landlordlocks (by WMH [NC]) Jan 15, 2021 4:37 PM
       Landlordlocks (by Dodge [PA]) Jan 15, 2021 5:54 PM
       Landlordlocks (by Mike45 [NV]) Jan 15, 2021 8:27 PM
       Landlordlocks (by Nicole [PA]) Jan 15, 2021 8:45 PM
       Landlordlocks (by Sean Keller [IN]) Jan 15, 2021 9:51 PM
       Landlordlocks (by Hoosier [IN]) Jan 15, 2021 11:33 PM
       Landlordlocks (by Otis [IL]) Jan 15, 2021 11:36 PM
       Landlordlocks (by BRAD 20,000 [IN]) Jan 16, 2021 10:08 PM
       Landlordlocks (by WMH [NC]) Jan 18, 2021 8:36 AM

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Landlordlocks (by Cat [WI]) Posted on: Jan 14, 2021 4:00 PM
Message:

Is it just me? I put in a landlord locks system probably 20 yrs ago and replaced over time, all my locks.

I am finding more and more that I am having issues with the locks. Either keys don't want to turn right or the cylinders don't want to go in correctly. Also issues with the locksets being in there correctly.

I can't really go to another system, due to the huge set up cost and the locksmith in my rental city is close to retiring due to health issues, etc.

Is anyone else having issues? I have a tenant who called me that he was having trouble locking his door. I was going to change out the whole lockset because I thought I had one left in the trunk. It was just the box with leftover parts that I probably did after changing the last lockset. My eyesight is not very good these days and it is extremely difficult for me to see the directions anymore, even with magnifying glass.

I put a new cylinder in the lock and had a heck of a time with it. It would not go in correctly. Put the old one back in and then it locked and I could not get it unlocked or remove the cylinder or anything.

Is it just me having problems/ I have to order more now as I told the tenant I would install as soon as I got the new ones. His other door has a new lock as well but I did not put a LL locks in there. Gave him the only key I have to that lock temporarily and told him he had to take the keys with him every time because if he loses them, I don't have an extra one.

I have to order yet more entire lockset and more cylinders. I had two extras before but had to use both within the last year replacing messed up ones. This is getting so expensive.. Shipping alone is like $20. My last order was around $300.

Any other recommendations of someone I could switch too and order online. I don't want to try to track down someone out of my area as there is nothing nearby.

Thanks.

--50.105.xxx.xx




Landlordlocks (by WMH [NC]) Posted on: Jan 14, 2021 4:06 PM
Message:

We've seen more issues with these locks than cheap locks. Rusty cylinders (on not-old locks) and difficulty getting keys in and outs, keys stuck and broken...we haven't tracked it well enough to have hard numbers though. We will start doing that. --50.82.xxx.xxx




Landlordlocks (by Cat [WI]) Posted on: Jan 14, 2021 4:12 PM
Message:

Meant to say locksets NOT going in there correctly. I did try just changing the lockset but it got worse and so I put the old one back in and then it locked up and I could not get it to unlock. Hope I explained that well enough.

--50.105.xxx.xx




Landlordlocks (by S i d [MO]) Posted on: Jan 14, 2021 4:35 PM
Message:

I've been using the Landlord Locks iCore locks for about 3 years now, and while there have been a few problems in general they are working well.

They can be a pain to install initially when the bolts don't line up precisely as on an older house, but once they are in place the swappable cores make rekeying a breeze.

--107.216.xxx.xxx




Landlordlocks (by Robert,OntarioCanada [ON]) Posted on: Jan 14, 2021 4:36 PM
Message:

Deadbolt locks have three grades which are grade 1, grade 2 and grade 3. Grade 3 is residential grade where lock will wear out with the minimum number of lock cycles with along with easy to break into. A large commercial building only grade 1 commercial locks are used. If there is common hallway to rental units then only a light commercial grade 2 or grade 2 lock is allowed as there must be a fire rating on lock. Like every business things change where operating costs go up where those costs have to be passed on to consumer or go out of business. So before ordering locks ask about lock grade. While grade 1 and 2 is more expensive but will last longer. --99.236.xxx.xxx




Landlordlocks (by Dodge [PA]) Posted on: Jan 14, 2021 4:49 PM
Message:

I had an issue with new icore cores not working with keys. I hope they have their QC back on the straight and narrow.

Otherwise, may be better to deal with your local locksmith. The few bucks saved isn't worth the hassle of dealing with locks that don't work correctly. --174.198.xxx.xxx




Landlordlocks (by gevans [SC]) Posted on: Jan 14, 2021 6:24 PM
Message:

I've been using LLLocks for almost two decades. Service from Ernie was second to none. And one of the most knowledgeable guys in the business.

Things have changed. Service is poor. Billing is poor. Last year i got a new lockset with a damaged part. They said they would give me the new part for free but I had to pay shipping? What the??? It's your damaged part. I squawked and got free shipping. Shouldn't have had to ask.

Damaged part: they changed the design to something cheaper. So it fails faster now.

Last order had one item backordered. They didn't ship anything. Three weeks later I asked why, they are waiting for that one part. Sheesh.

I've actually looked for another supplier of those same locks because that's all I have.

I will add: this is the very first time I have said anything negative about LL Locks in public. Service for many many years was sterling. --69.80.xx.xx




Landlordlocks (by gevans [SC]) Posted on: Jan 14, 2021 6:24 PM
Message:

I've been using LLLocks for almost two decades. Service from Ernie was second to none. And one of the most knowledgeable guys in the business.

Things have changed. Service is poor. Billing is poor. Last year i got a new lockset with a damaged part. They said they would give me the new part for free but I had to pay shipping? What the??? It's your damaged part. I squawked and got free shipping. Shouldn't have had to ask.

Damaged part: they changed the design to something cheaper. So it fails faster now.

Last order had one item backordered. They didn't ship anything. Three weeks later I asked why, they are waiting for that one part. Sheesh.

I've actually looked for another supplier of those same locks because that's all I have.

I will add: this is the very first time I have said anything negative about LL Locks in public. Service for many many years was sterling. --69.80.xx.xx




Landlordlocks (by #22 [MO]) Posted on: Jan 14, 2021 6:48 PM
Message:

I miss Ernie too. Couldn't agree more - the service has really dropped off the last few years. Very frustrating. It used to be good. --174.234.xxx.xxx




Landlordlocks (by Bonanza [NC]) Posted on: Jan 14, 2021 7:07 PM
Message:

I havenít had too many issues with the icore locks themselves. I order the Stanly Single Deadbolt- QDB 281 626 dead bolts and the Arrow Entry Knob RK11. The Arrow locks are a POS but they are the only ones available that look like a normal door knob. It helps if you know how to flip the knob so that the key hole is closer to the ground. They usually come set up for a door where the lock is on the right hand side of the door as you look at it from the exterior. If your lock set is on the left side you need to flip the knob. They are pretty good at walking you through it and once you do it, itís not so bad. This makes changing the core easier if it is oriented correctly. Itís too hard to describe in writing how to do it. I have had parts of the Arrow Entry knob break and had to replace the knob. Still I like the convenience of having a master key to all properties. The prices have gone up too if you havenít ordered recently. --65.188.xxx.xxx




Landlordlocks (by Bonanza [NC]) Posted on: Jan 14, 2021 7:17 PM
Message:

gevans [SC] - did you find another supplier for icore locks? --65.188.xxx.xxx




Landlordlocks (by gevans [SC]) Posted on: Jan 14, 2021 8:22 PM
Message:

I don't have icore. I have the older Kwikset type. And no. --69.80.xx.xx




Landlordlocks (by Ray-N-Pa [PA]) Posted on: Jan 14, 2021 8:32 PM
Message:

I had a shipping issue about nine months ago. If your order is over $500, they will require a signature to get the package delivered.

I can't recall who they used, but me signing the piece of paper that they left wasn't good enough - I had to camp out in the office for about 5 hours the next day --24.101.xxx.xx




Landlordlocks (by BRAD 20,000 [IN]) Posted on: Jan 14, 2021 11:43 PM
Message:

Kwikset moved to China when the jobs went overseas, and the quality dropped instantly. Thatís why Ernie told me to shift to iCore years ago.

Never an ounce of trouble with a ton of iCores.

Newer Kwiksets donít last forever but my old ones keep ticking.

We lube every cylinder with HOUDINI (silicone?) spray before re-using. Nice citrus scent! Bought thru LLlocks at Ernieís advice. Helps a lot.

Ernie taught me to never use WD40 because it is sticky and collects dust, gumming up the works.

I cannot imagine anything metal lasting in beautiful seaside fresh salt air.

BRAD --73.102.xxx.xxx




Landlordlocks (by Barb [MO]) Posted on: Jan 15, 2021 12:05 PM
Message:

I started shifting to iCore earlier this year. I agree that the Kwikset has gotten worse and worse.

The iCore is not always perfect either. I've had 2 out of the last few where the core won't come out.

I'm frustrated enough that I'm considering learning how to take them apart and re-pin them. Can't be that hard.

--67.43.xxx.xxx




Landlordlocks (by Gene [OH]) Posted on: Jan 15, 2021 4:11 PM
Message:

I had an issue also lately that I didn't think I received stellar service. From some of the responses above, it made me wonder if Ernie is still involved in the business or did he sell it or hand it over for someone else to manage? --136.228.xxx.xx




Landlordlocks (by WMH [NC]) Posted on: Jan 15, 2021 4:37 PM
Message:

What happened to Ernie??? --50.82.xxx.xxx




Landlordlocks (by Dodge [PA]) Posted on: Jan 15, 2021 5:54 PM
Message:

Unfortunately Sean is no Ernie! --174.198.xxx.xxx




Landlordlocks (by Mike45 [NV]) Posted on: Jan 15, 2021 8:27 PM
Message:

I have one property the front door locks on which I need to be disassemble every year, spray with cleaner (I use brake cleaner from the auto parts store) and then lubricate with silicone spray (also from the auto parts store). Due to the wind direction and building configuration, dust gets blown into the lock, so annual cleaning is needed.

I have a couple of metal security doors that the two sides of which are not exactly parallel, so getting the bolts to line up is a pain in the neck.

I've had the thin metal piece that holds the pins in place come off several times, but I have been able to repair it.

Quality was better 20 years ago, but that is true for everything. I am still generally happy with Landlord Locks.

Did something happen to Ernie? I am sorry at the suggestion, I always enjoyed talking with him.

--71.38.xx.xxx




Landlordlocks (by Nicole [PA]) Posted on: Jan 15, 2021 8:45 PM
Message:

Cat, won't your local guy sell his shop to someone else?

I know nothing about landlord locks but I've never had issues with my master key system run by my local locksmith. Again, nothing personal against the company being discussed here but I would never deal with someone on the internet for an ongoing, continuous service such as locks. --72.70.xxx.xxx




Landlordlocks (by Sean Keller [IN]) Posted on: Jan 15, 2021 9:51 PM
Message:

Sorry to hear that you are having problems. Youíre right Iím not Ernie, but that doesnít mean you canít receive the same customer service youíve known and expect. If youíre not receiving stellar customer service, I would love to hear from you personally. My cell phone number is 812-620-1683 or you can contact me during business hours at 1-800-847-8729 extension 204. --65.171.xx.xxx




Landlordlocks (by Hoosier [IN]) Posted on: Jan 15, 2021 11:33 PM
Message:

Have been using icore for about 11 years, only one minor issue and they sent me a new core quickly.

I wonder if someone from this group should send an email to LL Locks and let them know some of the feedback from this site. Wouldn't be me, as I've not had issues...but one of you that has...maybe they would work on fixing some things. --99.92.xxx.xxx




Landlordlocks (by Otis [IL]) Posted on: Jan 15, 2021 11:36 PM
Message:

Put an order in the other day because Iíve added a few more to the herd.

Donít remember who it was that I talked to but as soon as I gave them my name, they pulled my file and knew exactly what I wanted. A little bit after the call my phone rang (have Landlord Locks saved as a contact), thought awww man something is wrong.....no she was just calling me back because she noticed that I usually order 5 keys with every core so that I have spares. She realized I didnít ask for them and wanted to know if I wanted the spare keys. Saved me a call and extra shipping when I would have realized my mistake.

Part of my order is on back order, canít blame them though COVID has messed up supply chains for many businesses.

BTW. The Houdini spray Brad mentioned makes those sticky locks work like a charm again. --24.245.xx.xxx




Landlordlocks (by BRAD 20,000 [IN]) Posted on: Jan 16, 2021 10:08 PM
Message:

I will add that any moving part in a property must be maintained and serviced and do not last forever. Metal mechanical parts must be kept lubricated.

Exterior locks are exposed to the elements 24/7/365 - dust, rain, ice, kids poking stuff in the keyway...

And used/operated 24/7/365 often by a number of people.

We're spoiled by so many mechanical items now using self lubricating or sealed bearings, like furnace fans, refrigerator motors, and AC motors that we are out of the habit of carrying an oil squirt can.

At a storage garage with a particularly exposed door we mounted a 6" flap of rubber roofing material over the deadbolt. Saved a lot of headaches esp after ice storms put a glaze over everything and from passers by jamming gum in the keyway.

BRAD --73.102.xxx.xxx




Landlordlocks (by WMH [NC]) Posted on: Jan 18, 2021 8:36 AM
Message:

I just noticed Sean posted on this thread. Thanks, Sean. --50.82.xxx.xxx



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