anyone use ZOOM?
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anyone use ZOOM? (by Hollis [MA]) Sep 12, 2020 6:29 PM
       anyone use ZOOM? (by Small potatoes [NY]) Sep 12, 2020 7:42 PM
       anyone use ZOOM? (by hubba hubba [CA]) Sep 12, 2020 7:45 PM
       anyone use ZOOM? (by plenty [MO]) Sep 12, 2020 8:34 PM
       anyone use ZOOM? (by Allym [NJ]) Sep 12, 2020 8:40 PM
       anyone use ZOOM? (by Rob [MA]) Sep 12, 2020 8:43 PM
       anyone use ZOOM? (by elliot [RI]) Sep 12, 2020 8:43 PM
       anyone use ZOOM? (by Robin [WI]) Sep 12, 2020 9:15 PM
       anyone use ZOOM? (by MikeA [TX]) Sep 12, 2020 10:41 PM
       anyone use ZOOM? (by BRAD 20,000 [IN]) Sep 13, 2020 12:00 AM
       anyone use ZOOM? (by BRAD 20,000 [IN]) Sep 13, 2020 12:46 AM
       anyone use ZOOM? (by Nellie [ME]) Sep 13, 2020 9:00 AM
       anyone use ZOOM? (by Vee [OH]) Sep 13, 2020 10:30 AM
       anyone use ZOOM? (by Hollis [MA]) Sep 13, 2020 12:00 PM
       anyone use ZOOM? (by Hollis [MA]) Sep 13, 2020 12:03 PM
       anyone use ZOOM? (by Salernitana [CA]) Sep 13, 2020 1:57 PM
       anyone use ZOOM? (by Hollis [MA]) Sep 13, 2020 2:26 PM
       anyone use ZOOM? (by MIkeA [TX]) Sep 13, 2020 3:37 PM
       anyone use ZOOM? (by Lucy [IN]) Sep 14, 2020 1:07 AM
       anyone use ZOOM? (by Lucy [IN]) Sep 14, 2020 1:14 AM
       anyone use ZOOM? (by John... [MI]) Sep 14, 2020 8:31 AM
       anyone use ZOOM? (by John... [MI]) Sep 14, 2020 8:32 AM
       anyone use ZOOM? (by John... [MI]) Sep 14, 2020 8:33 AM
       anyone use ZOOM? (by Pmh [TX]) Sep 14, 2020 4:37 PM

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anyone use ZOOM? (by Hollis [MA]) Posted on: Sep 12, 2020 6:29 PM
Message:

Wife is a university Prof and they are letting her teach by ZOOM,..when she is on, I have to turn off any TV and not use the internet.

If I do she gets big drop outs. Since some of her students (one on one teaching) and they are in Asia etc. she has to be on in the evening, so no TV or internet for sometimes 4-11pm.

Anyone use Zoom and have these problems? I pay to have what Comcast calls extreme speed,..calling them was no help. Wondering If I should buy a new/better modem,.. --96.236.xxx.xxx




anyone use ZOOM? (by Small potatoes [NY]) Posted on: Sep 12, 2020 7:42 PM
Message:

Look up a ping test. It will tell you how fast your internet is. Then you will know if you are getting what you pay for. You might try having her tie in to the modem /router with an ethernet cable that way the wifi is not an issue. Is there something you could download and watch? Get a dvr feature w your service. As a last resort get a wall mounted TV antenna so you can watch regular TV.

Zoom at 1 to 1 shouldn't cause connectivity issues. --99.203.xx.xxx




anyone use ZOOM? (by hubba hubba [CA]) Posted on: Sep 12, 2020 7:45 PM
Message:

Upgrade your internet service. 50-100 Mbps minimum --157.131.xxx.xx




anyone use ZOOM? (by plenty [MO]) Posted on: Sep 12, 2020 8:34 PM
Message:

I'd like to zoom back to Back to The Future. --99.203.xxx.xxx




anyone use ZOOM? (by Allym [NJ]) Posted on: Sep 12, 2020 8:40 PM
Message:

Comcast was horrible here. I could not even get my email at high traffic times. I switched to FIOS and some sites tell me I have a low speed service. My garden club has it's meetings by Zoom now. There is one tomorrow night. We use a club member's service from his work. So I know nothing except Comcast was not good here. --71.104.xx.xxx




anyone use ZOOM? (by Rob [MA]) Posted on: Sep 12, 2020 8:43 PM
Message:

Have you tried shutting off a few devices wifi? Perhaps a phone or two and you're back in front of the tube. --173.48.xxx.xxx




anyone use ZOOM? (by elliot [RI]) Posted on: Sep 12, 2020 8:43 PM
Message:

Try speedtest.net. most online app doesn't use that much bandwidth. Netflix is only around 4Mbps.. --98.110.xxx.xx




anyone use ZOOM? (by Robin [WI]) Posted on: Sep 12, 2020 9:15 PM
Message:

I have four teenagers learning via Zoom right now, while DH and I (sometimes) work from home. No issues once they fixed our cable. We have Spectrum 100mb service. No way should you be having issues, unless you're dial-up!

--104.230.xxx.xx




anyone use ZOOM? (by MikeA [TX]) Posted on: Sep 12, 2020 10:41 PM
Message:

Don't assume that you are getting what you pay for when it comes to network speed. You need to do the speed test and it will vary at different times of the day.

We had sudenlink (a subsidiary of Altice), our regions primary provider. I was paying for 100 meg advertised service but by their contract they were only required to meet 25% of that and could drop to 10% for 20% of the time. When I did a speed test they were teetering around 25 meg download but only 2.5 meg upload during the evenings, barely enough to have a choppy Zoom call. I switched to a new fiber based provider in my neighborhood and now I"m getting higher speeds than they advertised (210 meg for a 200 meg advertised line). Absolutely no issues now watching netflix, doing zoom, and upgrading a phone across the wire at the same time. --64.130.xx.xxx




anyone use ZOOM? (by BRAD 20,000 [IN]) Posted on: Sep 13, 2020 12:00 AM
Message:

Hollis,

Hereís my AMATEUR TECH advice:

-Comcast wanted to sell me higher speed internet. Geek Squad told me our local wires do not carry that higher speed so money wasted.

-ask Comcast and Best Buy about upgrading your modem. An old modem is slower and will cut out, AND not carry the current speed you are paying for.

-my new router is designed to handle 14 devices at once IF IF IF the incoming signal has enough umpf.

- Newer computer. Itís deductible as her professional tool. Does the college provide a computer?

-many colleges have free tech support desks. She should be talking to them.

-I no longer rely on wifi for Zooming. Had troubles. So I connected with hardwire.

-still had troubles until someone pointed out my COMPUTER was still using wifi and ignoring the hardwire. Flipped that switch on the edge on the laptop body. Not a hitch since!

-I learned that the wifi bars on my iPad or iPhone only show that I have a strong CONNECTION to the router, NOT an indication of a strong SIGNAL.

-I was Zooming tonight on my hardwired laptop, Wifey was Zooming on wifi with her iPad, and grandkids were on Amazon Prime, all from the same modem and router. (bribed them with tv to stay quiet during the meeting! Check out the new kids show AlienTV. Even funny for adults!)

BRAD --73.102.xxx.xxx




anyone use ZOOM? (by BRAD 20,000 [IN]) Posted on: Sep 13, 2020 12:46 AM
Message:

PS

My two older laptops that I use for travel are useless for Zoom.

My Intel Core i3 woth added memory sticks does fine.

BRAD --73.102.xxx.xxx




anyone use ZOOM? (by Nellie [ME]) Posted on: Sep 13, 2020 9:00 AM
Message:

Also check that your internal wiring to the modem is up to the job. --71.161.xxx.xxx




anyone use ZOOM? (by Vee [OH]) Posted on: Sep 13, 2020 10:30 AM
Message:

I zoom often on wire with spectrum 28bux, I had borrowed a wireless only computer and it will not hold up, frequent lagging - reminded me of dance parties from the 80's with strobe lites flashing. Having a little experience with defeating wireless security I would not suggest doing anything with your information on wireless, there are free phone applications that snoop your password in 45-60 seconds if you want to be a miscreant. --76.188.xxx.xxx




anyone use ZOOM? (by Hollis [MA]) Posted on: Sep 13, 2020 12:00 PM
Message:

I'm trying to send the results of my speed test but it won't go thru. --96.236.xxx.xxx




anyone use ZOOM? (by Hollis [MA]) Posted on: Sep 13, 2020 12:03 PM
Message:

so it says

download 127.2

upload 11.6 mbps

protocol 1bv4

latency 32ms

--96.236.xxx.xxx




anyone use ZOOM? (by Salernitana [CA]) Posted on: Sep 13, 2020 1:57 PM
Message:

My goodness, it sounds like you have very good dsl speeds!

I had ran into a very similar problem as your wife, and it seems to happen when lots of people are using the wifi connection in the same house.

How many students show up on your wife's screen? We have just about 45 students who all turn on their video in gallery mode.

Best of luck and take care. --73.93.xxx.xx




anyone use ZOOM? (by Hollis [MA]) Posted on: Sep 13, 2020 2:26 PM
Message:

Ummm only 1 student at a time,..but does the distance count, they are from Korea, China, Japan? --96.236.xxx.xxx




anyone use ZOOM? (by MIkeA [TX]) Posted on: Sep 13, 2020 3:37 PM
Message:

That should be sufficient for zoom and internet surfing or netflix at the same time. Are you sure the choppiness is caused by your end? If the international link and/or the student's link are over loaded then she will still see choppiness on your end and there's nothing much you can do to fix it. Also, make sure you run the speed test in the evenings. It could change as significantly as more people get home and start surfing or watching movies on the local provider.

You could try a new wireless router or put her computer on the wired port on the back of the router to see if it helps. The next suggestion would be to see how much memory she has in her laptop, I would suggest 8 meg minimum and 12 would be better. As a last resort, you could enable the hot-spot on your phone for you to do surfing via cell servce while she's on zoom.

Finally, a little about zoom (really all video conferencing). The algorithm used to compress the video so that it takes less bandwidth is based on pixel changes. If there is no motion then each pixel that remains the same from the previous frame is not re-transmitted so the bandwidth is less. Doing something like turning the lights on in a dark room will change every pixel from the previous frame so the bandwidth goes sky high briefly (which can cause choppy video). Knowing this, you can help keep bandwidth low by having your background a solid color wall and lighting from behind and above the camera to eliminate shadows. Also, avoid large fast movement like someone walking across the background. If you can get both ends to do a little staging you can significantly reduce the bandwidth requirements and have better success. --64.130.xx.xxx




anyone use ZOOM? (by Lucy [IN]) Posted on: Sep 14, 2020 1:07 AM
Message:

I'd also make sure she reboots her computer once a day. If she's having memory issues it could give her laggy reception. I also think if she is possible, connect and use cat cable to the router it would free the wifi for your use. --69.160.xxx.xxx




anyone use ZOOM? (by Lucy [IN]) Posted on: Sep 14, 2020 1:14 AM
Message:

Also reboot the router. unplug it for about 15 seconds and then plug it back in.

Zoon takes very little internet download speed to run according to this:

Youíll need a minimum of 600 Kbps (a mere 0.6 Mbps) download speeds to make one-on-one video calls on Zoom. The companyís website recommends a minimum 1 Mbps download speed for group calls. Doing group video calls in 1080p resolution requires at least 2.5 Mbps upload and download speeds. --69.160.xxx.xxx




anyone use ZOOM? (by John... [MI]) Posted on: Sep 14, 2020 8:31 AM
Message:

Lots of advice above from people who are not IT people. They are the standard answers, but they likely don't apply here.

You have plenty of speed. Your latency at 32ms is a little high, but not unreasonable and certainly not enough to make Zoom drop out. Zoom uses very little bandwidth.

You have some other issue if it really happens that often. Do you provide your own router and/or wifi? Or are you just using the modem with a router and wifi built in from Spectrum?

- John...

--96.40.xx.xx




anyone use ZOOM? (by John... [MI]) Posted on: Sep 14, 2020 8:32 AM
Message:

Salernitana: That's not a DSL connection.

- John...

--96.40.xx.xx




anyone use ZOOM? (by John... [MI]) Posted on: Sep 14, 2020 8:33 AM
Message:

I should clarify that I think MikeA's response is also a good one.

- John...

--96.40.xx.xx




anyone use ZOOM? (by Pmh [TX]) Posted on: Sep 14, 2020 4:37 PM
Message:

just be sure to wear pants --107.77.xxx.xxx



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