high water bill, toilet
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high water bill, toilet (by David [MI]) Jun 17, 2019 2:26 PM
       high water bill, toilet (by OPM [OR]) Jun 17, 2019 2:48 PM
       high water bill, toilet (by myob [GA]) Jun 17, 2019 2:58 PM
       high water bill, toilet (by David [MI]) Jun 17, 2019 3:09 PM
       high water bill, toilet (by Robin [FL]) Jun 17, 2019 3:43 PM
       high water bill, toilet (by AllyM [NJ]) Jun 17, 2019 3:53 PM
       high water bill, toilet (by plenty [MO]) Jun 17, 2019 3:57 PM
       high water bill, toilet (by Vee [OH]) Jun 17, 2019 4:12 PM
       high water bill, toilet (by S i d [MO]) Jun 17, 2019 4:15 PM
       high water bill, toilet (by myob [GA]) Jun 17, 2019 4:23 PM
       high water bill, toilet (by RR78 [VA]) Jun 17, 2019 4:52 PM
       high water bill, toilet (by David [MI]) Jun 17, 2019 4:56 PM
       high water bill, toilet (by myob [GA]) Jun 17, 2019 5:14 PM
       high water bill, toilet (by RobertOntarioCanada [ON]) Jun 17, 2019 5:40 PM
       high water bill, toilet (by plenty [MO]) Jun 17, 2019 5:42 PM
       high water bill, toilet (by David [MI]) Jun 17, 2019 5:48 PM
       high water bill, toilet (by plenty [MO]) Jun 17, 2019 6:35 PM
       high water bill, toilet (by Doogie [KS]) Jun 17, 2019 8:37 PM
       high water bill, toilet (by Ken [NY]) Jun 17, 2019 9:48 PM
       high water bill, toilet (by Lynn [MA]) Jun 18, 2019 9:17 AM
       high water bill, toilet (by David [MI]) Jun 18, 2019 10:27 AM
       high water bill, toilet (by myob [GA]) Jun 18, 2019 10:40 AM
       high water bill, toilet (by Ken [NY]) Jun 18, 2019 10:57 PM

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high water bill, toilet (by David [MI]) Posted on: Jun 17, 2019 2:26 PM
Message:

If your tenants are responsible for the water bill, how do you handle a high water bill when it's (suspected) defective toilet?

The tenants got a bill that's $200 higher than normal, city water person came out. Didn't find any malfunction in their equipment or in the toilets. But they just noted one flapper was old and needed replacing. Did not notice toilet actually running.

I replaced the toilet but what is recommended action for the water bill?

--144.250.xx.xx




high water bill, toilet (by OPM [OR]) Posted on: Jun 17, 2019 2:48 PM
Message:

David..just like owning, they responsable and in possession.

Of course they should have noticed the loo running..

it's fixed..and finished --162.247.xx.xx




high water bill, toilet (by myob [GA]) Posted on: Jun 17, 2019 2:58 PM
Message:

we don't pay high water bills. Tenants are adults and can hear if water is running-- leaking flapper or whatever.

We make repair and send copy of bill to tenant. Advise them to bring to water company showing its been fixed and ask for adjustment to bill. Most times water authority goes along and make slight adjustment. --99.103.xxx.xxx




high water bill, toilet (by David [MI]) Posted on: Jun 17, 2019 3:09 PM
Message:

What language would you use to reply to tenant? Does it make any difference if they were new tenants and this was their first FULL water billing cycle (their first billing cycle was a half cycle and no abnormal usage) and the house was vacant for three months for kitchen remodel?

"Advise them to bring to water company showing its been fixed and ask for adjustment to bill. Most times water authority goes along and make slight adjustment."

myob what does that mean? Why would company make adjustment for water that is still used and goes down the drain? --144.250.xx.xx




high water bill, toilet (by Robin [FL]) Posted on: Jun 17, 2019 3:43 PM
Message:

In my opinion, your tenant is responsible for the water bill. You fixed the problem as soon as you were notified. --96.47.xxx.xx




high water bill, toilet (by AllyM [NJ]) Posted on: Jun 17, 2019 3:53 PM
Message:

Could be the meter was not read properly a few times when the snow was flying. Could be they are now washing cars and letting the water just flow. Are they watering the lawn? Is one of them taking in laundry or did someone let the hose run all night a few times or did they fill a swimming pool? My guess would be that the meter reader messed up somehow, or was a temp that didn't know how to read it. We had that here in April when the meters were read. My tenant's bill went up $90 and mine did too so I called and found out it had been misread all winter. One way or another, your tenant used the water. --173.61.xxx.xx




high water bill, toilet (by plenty [MO]) Posted on: Jun 17, 2019 3:57 PM
Message:

Is there washer and dryer in the home? New move in can do lots of laundry. How many adults? Any of those large garden type tubs? Why do you think the bill was high? What is a normal bill? Is $100 high? Is $150 high? What should it be? Was there a turn on fee to the tenant to put the water in their name? Dud the move within the same water district and owned on previous bill? Lots of reasons. --99.203.xx.xxx




high water bill, toilet (by Vee [OH]) Posted on: Jun 17, 2019 4:12 PM
Message:

I only use toilets which can take the Mansfield 212 flush valve conversion (10bux at the stores) no wobbly flappers, but it sounds like they did not have this problem so they pay for car washing, koolaid stand or some company who showered for an hour. --76.188.xxx.xx




high water bill, toilet (by S i d [MO]) Posted on: Jun 17, 2019 4:15 PM
Message:

I had tenants call the other day insisting we had a leak at the water meter. I went thru my usual trouble shoots: any dripping fauets, toilet flapper sticking open, etc. Nope, nothing like that said the tenant. I send my handyman over and he looked at all fixtures and under the house. No leaks.

So I sent over a licensed plumber because they (after the fact) told me they'd seen a lot of water in the "pit" in the yard where the water meter is. Figured we maybe had a leak at the meter. Nope. Plumber verified once all fixtures were turned off that there was no leak. The little arrow on the meter wasn't turning. He showed the tenant and tenant agreed.

I followed up and we chatted a bit. I told tenant to be sure to check that the flapper is closing after every flush. "Oh yeah, that stays open sometimes when my kid leaves the toilet seat up. The handle gets stuck sometimes."

Ta-da! We found the problem. Tenant needed to educate their kids to put down the toilet seat. Remember this was AFTER I had told them to ensure the toilet wasn't running and they said it wasn't. Go figure.

Bottom line: tenant pays. You fixed the problem when notified. Might tell them to talk to the utility company and see if they will reduce the bill. Ours usually will usually reduce/eliminate the extra usage from the sewer bill, so it ends up being about a 40% discount on the total excess usage. --173.20.xxx.xxx




high water bill, toilet (by myob [GA]) Posted on: Jun 17, 2019 4:23 PM
Message:

Everyone I know that has had this happen had the sewer portion refunded. --99.103.xxx.xxx




high water bill, toilet (by RR78 [VA]) Posted on: Jun 17, 2019 4:52 PM
Message:

Agree with myob. All our areas will make an adjustment if the LL will state in writing they found a problem and had it repaired.

I dont understand why you replaced the toilet just for a old flapper.

You had it checked for leaks and none found. So not caused by you. So what an old flapper. It would have to be very bad to add up to 200.00. The tenant would have heard the toilet turning on all night.

Also I always ask to see a copy of the bill. A lot of times the tenant filed to mention they did not pay the last bill so that is the reason it is high.

First thing I check is the meter. And ask if they have heard the toilet turning on often.

Meter most important to confirm so you know how hard to look.

Here, if anyone calls the water dept about a high bill. They always get the default answer your toilet is most likely leaking.

--73.152.xx.xxx




high water bill, toilet (by David [MI]) Posted on: Jun 17, 2019 4:56 PM
Message:

so .... I guess my remaining question is, what is boilerplate response to give to tenant ? --50.4.xxx.x




high water bill, toilet (by myob [GA]) Posted on: Jun 17, 2019 5:14 PM
Message:

NO we don't pay your water bill. When you noticed high usage or heard it leaking or running you should have called ASAP. --99.103.xxx.xxx




high water bill, toilet (by RobertOntarioCanada [ON]) Posted on: Jun 17, 2019 5:40 PM
Message:

There are flapper less toilets which use sort of bucket system to flush. Niagara flapper less toilets have no flapper to wear out the leak. You Tube has excellent videos on toilets. --147.194.xxx.xx




high water bill, toilet (by plenty [MO]) Posted on: Jun 17, 2019 5:42 PM
Message:

Ask to see the bill. Often i find a charge brought forward from another place they lived and owned money. They get to pay it if you've fixed it like your own home. Bet next month it will be less. --99.203.xx.xxx




high water bill, toilet (by David [MI]) Posted on: Jun 17, 2019 5:48 PM
Message:

well well. After a closer reading of the city water inspector's report, the tenant admitted to her that, for the past couple months, he heard the toilet "making noises" but did not notify me until he got the water bill.

So I think this , in conjunction with the fact that the first (partial) billing cycle was normal, means they had ample warning something was wrong but didn't notify me. --50.4.xxx.x




high water bill, toilet (by plenty [MO]) Posted on: Jun 17, 2019 6:35 PM
Message:

101 Basic Detective Work. Guess you know who pays now um? --99.203.xx.xxx




high water bill, toilet (by Doogie [KS]) Posted on: Jun 17, 2019 8:37 PM
Message:

Tenant pays bill for water. If they notify you of toilet running too much, definitely fix asap. They can submit bill to water dept for reduction.

The only other times I've run into a high bill was one of two reasons. Tenant had terrible credit, so city was charging them a deposit. Or, they had a bill left over from another place and it got added to this bill. --63.245.xxx.xx




high water bill, toilet (by Ken [NY]) Posted on: Jun 17, 2019 9:48 PM
Message:

I have my maintenance guy go in every 6 months and replace perfectly good toilet flappers in units that have water meters whether I pay it in a 2 unit or my tenant pays it in a 1 family.He told me that is overkill but always did it for me no problem,he understood good chence to get in unit etc but he said overkill we will replace when tenant calls but did it anyway at my request,then a mutual friend had a $3000 water bill and no noticable leaks,my friend got the water dept involved,they took off the flapper and found a defect and did calculations and determined that leak for 6 months could have easily caused the entire problem,my guy came outside and said I now agree with you and does the same procedure with his own rentals,when the water bill comes to me that triggers the email to him and it gets done quickly --72.231.xxx.xxx




high water bill, toilet (by Lynn [MA]) Posted on: Jun 18, 2019 9:17 AM
Message:

Anyone use a device called water hero or something similar? This device is a water meter with a remote shut off that will text alert you if the water is running and shut off the main water supply if it continues running. --38.142.xxx.xxx




high water bill, toilet (by David [MI]) Posted on: Jun 18, 2019 10:27 AM
Message:

Ken, $3000 over six months is $500 a month. Wouldn't a $500 a month water leak in toilet have visible or audible signs? --144.250.xx.xx




high water bill, toilet (by myob [GA]) Posted on: Jun 18, 2019 10:40 AM
Message:

David MI exactly!!!!! --99.103.xxx.xxx




high water bill, toilet (by Ken [NY]) Posted on: Jun 18, 2019 10:57 PM
Message:

David,I would agree with you but I was there and listened to the guys from the water dept,the tenant could have been running water on purpose and that is what I expected but the water dept had the ability to break down usage to the hour and found nothing abusive that way --72.231.xxx.xxx



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