Pet Fee Refund
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Pet Fee Refund (by Steve Stackman [OH]) May 13, 2019 10:26 AM
       Pet Fee Refund (by S i d [MO]) May 13, 2019 10:50 AM
       Pet Fee Refund (by Doogie [KS]) May 13, 2019 11:07 AM
       Pet Fee Refund (by LindaJ [NY]) May 13, 2019 11:20 AM
       Pet Fee Refund (by myob [GA]) May 13, 2019 1:34 PM
       Pet Fee Refund (by LisaFL [FL]) May 13, 2019 1:47 PM
       Pet Fee Refund (by Robert J [CA]) May 13, 2019 2:08 PM
       Pet Fee Refund (by C&J [CO]) May 13, 2019 3:03 PM
       Pet Fee Refund (by Landlord ofthe Flies [TX]) May 13, 2019 4:41 PM
       Pet Fee Refund (by Barb [MO]) May 13, 2019 5:38 PM
       Pet Fee Refund (by BRAD 20,000 [IN]) May 14, 2019 12:45 AM
       Pet Fee Refund (by Vee [OH]) May 16, 2019 9:26 AM
       Pet Fee Refund (by WMH [NC]) May 22, 2019 8:13 AM
       Pet Fee Refund (by Busy [WI]) May 22, 2019 10:01 AM
       Pet Fee Refund (by Busy [WI]) May 22, 2019 10:09 AM

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Pet Fee Refund (by Steve Stackman [OH]) Posted on: May 13, 2019 10:26 AM

I have a property the resident moved in 2 months ago. I collected a one time non-refundable $250 pet fee. The dog was able to push his way through a privacy fence gate and get out. The resident notified me about this and I sent someone out to add a lock to the bottom of the gate to keep it from 'flexing' so that the dog would not be able to push its' way out. Apparently they did not lock the bottom lock and the dog got out and was hit by a car and killed.

The resident is asking for her pet fee to be returned since we did not 'properly' fix the gate. It is my opinion that the gate was fixed but they failed to utilize the fix.

What is your opinion? Return the pet fee or not?

Pet Fee Refund (by S i d [MO]) Posted on: May 13, 2019 10:50 AM

No refund. Non-refundable is non-refundable. Resident is responsible for securing their animal and keeping track of it. The fence is a courtesy/convenience, not a 100% effective 12 foot high concrete barrier.

Dogs get out of "properly maintained" fences all the time. If you let them drag you into playing this game, next time it will be your fault that you didn't bury chicken wire 3 feet down into the soil to keep Mr. Fluffy-kins from digging his way out.

Btw, how do you know they are telling the truth? Are you sure they didn't just forget and leave the gate open?

See how silly this gets?


Pet Fee Refund (by Doogie [KS]) Posted on: May 13, 2019 11:07 AM

A fee is a fee, right? Once paid, non-refundable. Tenant's job to keep track of Fido, not yours. If they notified you of a fence issue and you fixed it, it's over. If they had to lock gate in order for fix to work, you can't hold their hand every day and remind them to lock it. As Sid said, don't let them drag you in. Fido is ultimately their responsibility.

Pet Fee Refund (by LindaJ [NY]) Posted on: May 13, 2019 11:20 AM


Pet Fee Refund (by myob [GA]) Posted on: May 13, 2019 1:34 PM

sounds to me like the cost to cover your MM's time to fix gate 2 times.

NO to refund.

Pet Fee Refund (by LisaFL [FL]) Posted on: May 13, 2019 1:47 PM

That's ridiculous! I agree with what everyone else said. The tenant is responsible for securing their dog.

Like Sid said, a fence is a convenience. I had a tenant demand I come fix a fence "immediately" so his dogs didn't get out. I told him this was not an emergency. And besides it was a neighbor's fence, he just happened to benefit from him.

I am so sick of people and their dog demands.

Pet Fee Refund (by Robert J [CA]) Posted on: May 13, 2019 2:08 PM

I had a tenant say their pet was now gone and wasn't getting a new pet, so they wanted their deposit refunded. I returned their deposit and within a month they got a puppy. I don't allow untrained pets in "A" rentals. --47.156.xx.xx

Pet Fee Refund (by C&J [CO]) Posted on: May 13, 2019 3:03 PM

I had a tenant who "supposedly" had a pet run away and wanted his pet fee back, nope, nope, nope.... when he left ( non renewed ) he jus happened to forget to take the pet that ran away with him.

Pet fee is just that, a fee, non refundable

Pet Fee Refund (by Landlord ofthe Flies [TX]) Posted on: May 13, 2019 4:41 PM

I agree with the no refund thing. But, if you give in and consider returning it, then I would suggest doing a walkthru inspection first and fix all the dog damage and odors before returning the fee.

And I'd also consider the fee return done at the end of the contract if no new dog appears.

But, hold firm on keeping the fee. Remember, it's not a deposit, it's a one time fee.

Also remind them that the fence wasn't repaired, it was modified. The fence was never broken so there's nothing to repair.

Pet Fee Refund (by Barb [MO]) Posted on: May 13, 2019 5:38 PM

NO refund.

Also, go through and make a full inspection to see what damage was caused (that you need to bill to correct) and to make sure they didn't get another animal. We only stop collecting the monthly pet fee when we inspect for damages and prove there is no animal living there.

A fence is not required. I have friends who tether their dogs inside the fence. I don't have a fence at all. We just take the dog outside on a leash when he goes out, which is often. --131.151.xx.xx

Pet Fee Refund (by BRAD 20,000 [IN]) Posted on: May 14, 2019 12:45 AM


Nope. Stay strong and stick to the lease.

My lease is clear: Non-Refundable Animal Registration Fee. Pet rent continues for a minimum of 12 full calendar months from the start of the lease.

Both of these are to protect me in case of damage.

Now, if they replace the animal their fees are already paid.


PS THIS is why we do not use the word animal DEPOSIT.

Pet Fee Refund (by Vee [OH]) Posted on: May 16, 2019 9:26 AM

If the dog liked them he would have stayed so they learned a lesson in animal ownership, next animal new fee with photo vet records to your office for record keeping.

Pet Fee Refund (by WMH [NC]) Posted on: May 22, 2019 8:13 AM

We don't guarantee Fences! There are fences and fences and fences. Some dogs dig, some dogs jump, some dogs are just tricky.

My son had to add an extra 3 feet or something like that around the top of his fence for his second dog. First dog was fine with fence the way it was. The second dog also was a digger: at our house she found a way to dig out of our yard: we had to run chicken wire all around the yard. Then she learned if she bumped the gate just right, it would unlatch, had to put a lock on it...THEN she learned if she put her head through the slats and pushed, some of them would pop off...all new screws required.

This one dog required total modification of two fencing systems. We did this because it was family. But no way we'd put any effort like that into a rental!

Pet Fee Refund (by Busy [WI]) Posted on: May 22, 2019 10:01 AM

Some dogs are really, really good at escaping. No matter what. We have hounds, and they are known to climb fences, burrow under fences, chew through fences, but mostly for climbing them. All to just follow the rabbit into the next yard, and the next. You weren’t giving any implied guarantee that the fence would contain any dog, I would hope. ( like in your advertising?) So, tenant has probably not got any claim.

This gives me something to think about. One of my houses, on a busy street, had a fenced yard, complete with gate, when I bought it. Neighbor tore down the old garage that made up part of the perimeter. Tenant asked me to fence across that section to help keep her grandson in the yard. I put some garden fencing on pound in posts along that stretch, and also by one corner where the existing chain link fencing was leaning away from my garage, creating a gap. What I am realizing now is, that existing fence, with all of its gaps, while it was obvious to me that the fence would not contain a child, would that be obvious to a tenant? Or, could they rely on that fence to contain their child, though I would have thought it obvious that it could not.

Fortunately, before the next tenant viewed the house, I had removed the section between the house and garage, including the gate, as the concrete in that area was in need of replacing, and the project was planned for warm weather. I didn’t want the tenant to move in expecting a ‘fully fenced’ yard, so I removed it before showings. Removing that section was the best thing I could have done. The patio and driveway have been replaced, but, that section of fence will not go back in. Now no tenant can ever claim they relied on the fully fenced yard to contain their child or pets. Lesson for me- no fully fenced yards!

Pet Fee Refund (by Busy [WI]) Posted on: May 22, 2019 10:09 AM

WMH, I have the twin to your sons’ dog! She is getting some arthritis so jumping to the top of the fence and then over is no longer possible. Ok, we really aren’t grateful that she has pain, we love her. But, we’re just glad she cannot jump so high. She has to wear a beeper collar for the invisible fence that we ran along the existing fence. All the other dogs we’ve had, the existing fence was enough.

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