On a serious note here is something gleaned here a couple years ago -->
TELEPHONE SCRIPT TO USE WITH PROSPECTIVE RESIDENTS
LANDLORD: Hello my name is (your name) I'm one of the rental managers at Professional Property Care. How may I help you?
PROSPECT: xxx (Whatever they ask, respond with the following).
LANDLORD: I'll be happy to help you. To whom am I speaking please?
LANDLORD: Hi (prospect's name), How did you find out about our rental home?
LANDLORD: How soon, or what time range do you have before will you need to move into the next home that meets your needs? PROSPECT: ______________________________________________________
LANDLORD? What size or how many bedrooms will you need? ______________________
LANDLORD: How many people will be living in the rental? PROSPECT: _________________________
LANDLORD: Anyone else? PROSPECT: __________________________________________
LANDLORD: And is there a chance that any of you will have other relatives or friends who may move in and join you during the year? PROSPECT: ___________________________________________
LANDLORD: How many pets will be in the rental with you or in the yard? PROSPECT: _____________
LANDLORD: Any birds, reptiles, fish, or animals of any kind other than a dog or cat? ______________
LANDLORD: About how much (what type of price range) are you looking to spend on your next rental that meets your needs? Income Level? (3x rent) Note: by asking the prospect to give you a price, his or her price may be more than what you had in mind as market rent). PROSPECT: _____________________
LANDLORD: Is there any thing in particular you definitely would want included in your rental home package? PROSPECT: _________________________________________________________
LANDLORD: Okay, Mr. or Mrs. __________________________, I do have a rental home package I think you will like. Its in your price range, size range and time range. The next rental showing I have available is _____________________. Will that time be okay for you? If not the next showing will not be until ___________________________, but I cannot promise the rental will still be available at that time. (Give the same time to all prospects inquiring that day, because you want have about 3 or 4 prospects seeing the rental at the same time whenever possible). LANDLORD: Let me get your work number just in case something comes up. I would not want to stand you up if an emergency prevented me from being there and I ask that you please give me the same courtesy. Your work number is? _________________________
And what place of employment is that? ___________________________________________________
(This reduces the chances of being stood up, plus it is a polite way to find out if the prospect is employed).
LANDLORD: Please be aware that we run a credit report on all applicants. Is there any information in your credit or rental history that may hurt your chances in renting from us? Screening includes: credit check, criminal history, and eviction history. I tell them to bring these items when they come see the unit. They'll be needed if they decide to apply: Drivers License, pay stubs, current/previous addresses and LL contact information, and $25 application fee per adult.
LANDLORD: I look forward to meeting you at the rental appointment, and please remind me at that time to show you the move-in gift we give to all new residents. (Doubles the odds prospect will show up).