Tenant phone contacts

Assuming you more than 5 tenants, how do you separate your tenant phone contact information (tenant names/ phone numbers) from all of your personal contacts? Do you have multiple cell phones, one for tenants only and the other for personal non-business contacts? Or do you just use one cell phone for everyone who calls,...business or personal?

When your tenants call for service, are they dialing a cell number, land-line or Google Voice or what? Do you have their names recorded in your phone so that your caller ID will tell you who is calling? --68.63.xxx.xxx

Tenant phone contacts (by Deanna [TX]) Posted on: Apr 21, 2019 5:32 AM
Message:

I keep all my prospects in my contacts. Because our market is isolated, there's a good chance I'll hear from them more than once. So a prospect starts off as 0419 Walnut Prosp Suzy Smith Husb Smokes 2 Mixed Breed Dogs or 0318 101 Cherry Prosp Henry Higgins Microsoft 2 Cats. It's clunky, but it's enough information to jog my memory when I answer the phone to someone I've spoken to before.

If I end up renting to them, I edit Prosp to say Tenant. So if I ever want to find them in my contacts, I search for the address + tenant as a keyword to bring up their information.

My tenants usually call my GV number, except a few who have my personal number. (Usually because they had reached out to DH and DH steered them to me.) But since they're all calling the same cellphone-- it brings up the contacts just fine regardless of which line they dial. I just have to remember which number to text them from. --166.137.xxx.xx

Tenant phone contacts (by NE [PA]) Posted on: Apr 21, 2019 5:39 AM
Message:

In my phone with their name and a silent ring assigned for when they call. I'll get to it when I get to it. --174.201.x.xxx

Tenant phone contacts (by WMH [NC]) Posted on: Apr 21, 2019 5:43 AM
Message:

In my phone by house #, unit then Name. 101B John Smith. I also create groups if it's a multi-unit so I can text them all at once.

They get my Google Voice number. Almost no one calls me, they all text.

Although I did get a call yesterday: tenant didn't latch storm door properly and it blew and broke in the big storm recently. I told him we got out of the storm door business years ago but if he wanted to replace it, feel free. --50.82.xxx.xx

Tenant phone contacts (by Jeff [CO]) Posted on: Apr 21, 2019 6:08 AM
Message:

I use e-mail. I don't talk to tenants by phone unless it is an emergency. Very rare. --76.120.xx.xx

Tenant phone contacts (by Ken [NY]) Posted on: Apr 21, 2019 6:10 AM
Message:

My office phone is a cell,that is the only number my tenants have of mine,i do have a manager now for all but 4 units so I only hear from those 4 and the manager deals with the rest of them on a daily basis.I put them in both my office cell and my cell I carry daily as John Doe,Jackson st.I cant remember there last names but I do remember what street they live on.I advertise heavily for my flipping business and those callers go directly to my cell that I carry,wont take the risk that neither myself or my wife are not in the office to answer the phone because generally sellers wont leave a message. --72.231.xxx.xxx

Tenant phone contacts (by Jim In O C [CA]) Posted on: Apr 21, 2019 6:13 AM
Message:

I put A and a space in front of their street name so they are first in my address book. A Orange Drive --99.23.xxx.x

Tenant phone contacts (by LindaJ [NY]) Posted on: Apr 21, 2019 6:20 AM
Message:

I put an X in front of their name so they are last in my contacts! --108.4.xxx.xx

Tenant phone contacts (by WMH [NC]) Posted on: Apr 21, 2019 7:09 AM
Message:

I use a single X for a good ex-tenant and a double XX for a bad one! --50.82.xxx.xx

Tenant phone contacts (by Roy [AL]) Posted on: Apr 21, 2019 7:12 AM
Message:

Interesting how other LL's are using modern technology. I am still a little behind the times compared to you all. I still answer my cell phone and my old fashioned land-line.

It still works for me.

--68.63.xxx.xxx

Tenant phone contacts (by NE [PA]) Posted on: Apr 21, 2019 7:32 AM
Message:

I don't answer if they call and I also do not call them back if they don't leave a message.

If their message is vague like "please call when you get time", I'll text in an hour or so and tell them I'm in the middle of something and ask them what's up?

I want a record of the conversations and I don't want to talk to them.

Emergencies are typically clearly stated in text or email with rapid repeat calls, those I respond to quickly. --174.201.x.xxx

Tenant phone contacts (by cjl [NY]) Posted on: Apr 21, 2019 8:19 AM
Message:

I do this for a living and my cell phone IS my work phone so I store tenants names and information as normal as well as any other client, customer, etc.

I do store a few "extra" in there such as "NO SHOW …" so if they happen to call or text I won't respond to those. A few are stored so I can block them.

I do have a "land line" but no one has that number (not that it would be all that difficult to get) - I don't "hide" but I typically will answer my phone when it rings so there isn't really a reason for people to TRY to find me. I'm an easy find for those that are looking.

What amazes me is when they said "oh, I've been trying to contact you for days …". Yeah - I doubt it. That would only mean to me that you MEANT to reach out to me and didn't. --69.201.xx.xxx

Tenant phone contacts (by Doogie [KS]) Posted on: Apr 21, 2019 8:27 AM
Message:

I only answer the phone if it's a friend/family. Tenants leave a voicemail or text. I absolutely hate this new game of hanging up and calling back until you answer. Businesses are even starting to do this! Blows my mind. I prioritize tenant calls and handle appropriately. --72.209.xxx.xxx

Tenant phone contacts (by WMH [NC]) Posted on: Apr 21, 2019 8:32 AM
Message:

Roy, I like that my phone backs up to one of my Google accounts so that if I ever lose/break/upgrade my phone, they all just download to the replacement without angst.

I also like that if I update or add to my phone or to my contacts, it is mirrored. So I don't have to update my info all over the place. --50.82.xxx.xx

Tenant phone contacts (by Roy [AL]) Posted on: Apr 21, 2019 8:53 AM
Message:

WMH,

I like your single X and Double XX notations. Could there be a Triple XXX for the real PITA's that need to be evicted? --68.63.xxx.xxx

Tenant phone contacts (by plenty [MO]) Posted on: Apr 21, 2019 8:55 AM
Message:

Adress of House number.

1136 DeeDee

( and i put in the size of the furance filter here ) 20x20

When 1136 becomes vacant but i want to still keep DeEDee's number i just add another.

1136 Jill.

1136 is the property house number.

All the numbers are grouped together automatically in my contacts.

I started adding furance filter size after being caught a few times in need of the information.

If two people live there...

1136 DeeDee & John

--99.203.xx.xx

Tenant phone contacts (by WMH [NC]) Posted on: Apr 21, 2019 9:52 AM
Message:

Filter size is genius. --50.82.xxx.xx

Tenant phone contacts (by LindaJ [NY]) Posted on: Apr 21, 2019 9:54 AM
Message:

My tenants text (maybe email) most of the time. Easy way to let me know if there is something I should check on or something is not right to them. If they call, I know it is something important, so I will answer.

I gave up the land line ages ago, the only people that called that were robo calls. --108.4.xxx.xx

Tenant phone contacts (by AllyM [NJ]) Posted on: Apr 21, 2019 11:17 AM
Message:

I have a business cell and a personal cell. That allows me to take the cost of the business phone off my taxes. --173.61.xxx.xx

Tenant phone contacts (by moby [IN]) Posted on: Apr 21, 2019 4:17 PM
Message:

Tenants only have my GV number which is set to go to voicemail. In my contacts their numbers are under the label "tenant". Most communication is by text, if I need to call by voice I must to remember to use the GV dialer to protect my non GV number. It is easier than it sounds because the notification bubble is attached to the app shortcut. --68.60.xxx.xx

Tenant phone contacts (by Still Learning [NH]) Posted on: Apr 21, 2019 6:07 PM
Message:

I use one cell. I have to contact lists: personal and business. All tenants are entered in and I use an old phone ringtone for them. --24.61.xxx.xx

Tenant phone contacts (by small potatoes [NY]) Posted on: Apr 21, 2019 6:32 PM
Message:

Prospects get the google vm. Tenants get my cell. They never call always text. I even have to tell them, hey you should call me if I don't answer your text. I want to know about that water leak! --24.194.xx.xx

Tenant phone contacts (by Otis [IL]) Posted on: Apr 21, 2019 8:42 PM
Message:

I just use one phone for everything. Each temnant is saved in my contacts as the address and name. For example......416 Maple John Smith --45.18.xxx.xxx

Tenant phone contacts (by rentON [PA]) Posted on: Apr 21, 2019 10:26 PM
Message:

I save the property address and Tenant name. Example 123 joe. --67.165.xx.xx

Tenant phone contacts (by S i d [MO]) Posted on: Apr 22, 2019 6:11 AM
Message:

One phone for everything. I give tenants my Google Voice number. Names are stored as: LAST NAME, FIRST NAME - ADDRESS

Example: "Jones, Bob - 123 Anywhere Ave" --173.20.xxx.xxx

Tenant phone contacts (by Hoosier [IN]) Posted on: Apr 22, 2019 9:13 AM
Message:

Google voice. If the caller is not in my PERSONAL address book, then I don't answer. Google voice transcribes voicemail and sends me text, I call them back. Easy Peasy. --99.92.xxx.xxx

Tenant phone contacts (by MikeA [TX]) Posted on: Apr 22, 2019 6:54 PM
Message:

I also use Google Voice. I use the Google address book for tenants and contractors only. My phone address book has only my personal numbers so I keep two separate address books.

This makes it really easy, we are going to be out of the country for several days and I have helpers phone up to take the calls, pre-loaded with all the tenant names, phone numbers, and addresses. Tenants won't even know we are gone. --50.26.xx.xxx

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Tenant phone contacts

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