 Reviews of Your Mgmt. (by RockyMtnLL [CO]) Oct 21, 2020 3:54 PM
 (by Fishsticks913 [IA]) Oct 21, 2020 4:03 PM
(by David [MI]) Oct 21, 2020 4:20 PM
(by Ray-N-Pa [PA]) Oct 21, 2020 4:51 PM
(by 6x6 [TN]) Oct 21, 2020 4:54 PM
(by Allym [NJ]) Oct 21, 2020 7:09 PM
(by Hoosier [IN]) Oct 21, 2020 9:20 PM
(by Landlord ofthe Flies [TX]) Oct 22, 2020 3:45 PM
(by TM [IN]) Oct 23, 2020 9:49 AM
(by RockyMtnLL [CO]) Oct 23, 2020 6:07 PM
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Reviews of Your Mgmt. (by RockyMtnLL [CO]) Oct 21, 2020 3:54 PM
Message:
I'm seeing some free review options that allow customers (tenants) to review your business. Have any of you used these review sites? If so, would you recommend them? If not, why not? Thanks in advance! --69.130.xxx.xxx |
Reviews of Your Mgmt. (by Fishsticks913 [IA]) Oct 21, 2020 4:03 PM
Message:
When one of our tenants give notice, when I send the move out paperwork, I include a page that they can fill out to give us a review and mail back in.
I use them on our website. --98.22.x.x |
Reviews of Your Mgmt. (by David [MI]) Oct 21, 2020 4:20 PM
Message:
no. my properties speak for themselves. --50.4.xxx.x |
Reviews of Your Mgmt. (by Ray-N-Pa [PA]) Oct 21, 2020 4:51 PM
Message:
If you incentivize good behavior so that you get a favorable review, perhaps. But LLs as a whole are not looked upon favorably.
Have you ever written a favorable review of your bank or have you called them to complain? --24.101.xxx.xx |
Reviews of Your Mgmt. (by 6x6 [TN]) Oct 21, 2020 4:54 PM
Message:
You can never please everyone. You will get bad reviews whether you deserve them or not. You would also have to keep track of it to defend your company when there are bad reviews. Why open up that can of worms.
Fishsticks913, do you post both good and bad reviews? --73.120.xx.xxx |
Reviews of Your Mgmt. (by Allym [NJ]) Oct 21, 2020 7:09 PM
Message:
When I advertise a property I say that I can supply a reference as to the quality of the property and the services. If someone wants one, I call a tenant and ask if they would communicate with the applicant.
Those review pages give an annoyed person the opportunity to hit you and ruin your business even if something did happen and it's their fault. --71.104.xx.xxx |
Reviews of Your Mgmt. (by Hoosier [IN]) Oct 21, 2020 9:20 PM
Message:
No. Few people give good feedback relative to those who give negative. --99.92.xxx.xxx |
Reviews of Your Mgmt. (by Landlord ofthe Flies [TX]) Oct 22, 2020 3:45 PM
Message:
And if you live or die by Yelp, you run the risk of being labeled racist by Yelp.
I wouldn't give a review site that kind of power over me. I feel the same way for Dun and Bradstreet and BBB. --108.69.xxx.xxx |
Reviews of Your Mgmt. (by TM [IN]) Oct 23, 2020 9:49 AM
Message:
Just remember this, it takes one mad person to tell 10 people about the bad experience. But for one good experience, they will tell 3. You let that one bad experience post which goes to millions on the internet?
Myself, I have turn off comments/reviews on FB for this reason. One person thinks you did them wrong, they post and everyone sees the post. --76.77.xxx.xxx |
Reviews of Your Mgmt. (by RockyMtnLL [CO]) Oct 23, 2020 6:07 PM
Message:
Thanks to all who responded. Seems the universal answer is to reduce exposure to drama. If pressed for one, I can always have incoming applicants talk to existing tenants who are willing. It just seems like this new generation of tenants is hyper reliant on reviews and an on-line presence. I've avoided it thus far, but thought some of you may have opted for earlier reviews done prior to completing business with them. Shortly after move-in, perhaps. I suppose an in-house review - one that isn't automatically shared with the world, could bypass the risk of uncontrolled reviewing and be shared with prospective tenants along with the application. Thanks again! --69.130.xxx.xxx |
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